Product Manager, Customer Experience

This is a fully remote position, open to applicants in Canada.

📋 Description

• Document existing ("As-Is") and future ("To-Be") global processes utilizing visual tools such as Visio or Lucidchart to identify bottlenecks and discover opportunities for automation.

• Facilitate workshops and interviews with regional stakeholders to gain a deep understanding of local nuances while upholding high global standards.

• Convert complex business requirements into straightforward, actionable user stories and functional specifications for technical delivery teams.

• Visualize process modifications through wireframes or low-fidelity prototypes to guarantee a smooth representation in the user interface of core platforms such as SAP, Salesforce, ServiceNow, and Planview.

• Seek out and analyze data from various sources—user interactions, surveys, support tickets, and financial reports—to create compelling "data stories" that support informed decision-making by stakeholders.

• Foster global adoption by creating training materials, FAQ documentation, and "Day in the Life" guides.

⛳️ Requirements

• Bachelor’s Degree and a minimum of 1 year of experience in product management, business analysis, UX design, or process improvement.

• Legal authorization to work in Canada.

• An innate talent for breaking down "messy" problems into clear, logical, and optimized processes.

• Demonstrated ability to connect technical teams with non-technical business users, articulating complex ideas with clarity.

• Familiarity with Agile methodologies and process mapping tools.

• Comfort and proficiency in working across various time zones, cultures, and matrixed organizations.

🏝️ Benefits

• Health insurance

• Professional development opportunities