Product Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of the complete product vision and roadmap focused on channel setup and management within the Vonage Contact Centre platform.

• Spearhead the creation of user-friendly provisioning processes for digital channels, including WhatsApp, webchat, and email setup frameworks.

• Enhance the administrator experience related to channel binding, configuration, and lifecycle management.

• Manage the product roadmap for messaging compliance and registration features, including 10DLC, toll-free number, and RCS registration for VCC.

• Collaborate with engineering, legal, and compliance teams to ensure that registration processes adhere to carrier and regulatory standards across various markets.

• Keep track of changing messaging standards and proactively implement platform updates to maintain Vonage's compliance and competitive edge.

• Define and deliver functionalities for voice number porting, purchasing, and setup, ensuring a seamless management experience for customers within the platform.

• Oversee the product experience for API route setup, facilitating advanced call routing configurations for enterprise clients.

• Stay informed about industry trends and competitor offerings to ensure channel management capabilities remain competitive and innovative.

• Balance the development of new features with the need to maintain a smooth experience for existing users.

• Set the strategic direction for channel management experiences in alignment with business objectives and the Vonage Contact Center vision.

• Collect and prioritize requirements from cross-functional teams, ensuring both technical feasibility and market demand are addressed.

• Work collaboratively with engineering, design, and quality assurance teams to ensure exceptional delivery.

• Engage closely with internal stakeholders, channel partners, and customers to understand the evolving needs related to channel setup and management.

⛳️ Requirements

• A strong motivation to learn, grow, and tackle challenging areas within product management.

• A minimum of 4 years of experience in product management.

• Familiarity with digital messaging channels and their configuration or provisioning needs (e.g., WhatsApp Business API, SMS, RCS, webchat).

• Understanding of messaging compliance frameworks such as 10DLC and toll-free verification.

• Experience with voice communication products, including number management, porting, and routing.

• Demonstrated ability to balance the requirements of existing users with innovative opportunities.

• Exceptional written and verbal communication skills, paired with a collaborative approach.

• Proficiency in English.

• Domain expertise in CCaaS is advantageous.

• Experience with CPaaS platforms or API-driven communication products is a plus.

• This position can be performed remotely from anywhere in Poland; however, residing near Wrocław is an advantage.

🏝️ Benefits

• Unlimited Discretionary Time Off.

• Private Medical Insurance with the option to add dependents at your own cost.

• Multisport Gym Membership.

• Educational Assistance Reimbursement Program.

• Polish Language Classes for non-native speakers.

• Lunch and Learn Sessions.

• Opportunity for reimbursement for conferences, trainings, and other events aligned with personal development in your area of expertise.

• Three Paid Volunteer Days each year.

• Reimbursement for prescription glasses costs.

• Maternity and Paternity Leave.