Product Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Take ownership of the VOL OKRs, product roadmap, and backlog, ensuring alignment with Tergar's strategic priorities for 2026-2029 and the broader Tergar Flywheel.

• Define and monitor key metrics and KPIs throughout the entire user lifecycle: acquisition, activation, retention, referral, and revenue.

• Convert organizational goals and student needs into prioritized product initiatives with well-defined success criteria.

• Manage competing priorities: dharma purity versus commercial sustainability, growth versus deepening engagement, and innovation versus operational stability.

• Assist leadership in creating and overseeing the budget.

• Lead the VOL product team within a collaborative, product-driven culture, closely partnering with Marketing, Design, Engineering, Program Development, Student Outreach & Support, Translation, and Events.

• Facilitate prioritization discussions and build consensus among stakeholders with varied perspectives and constraints.

• Advocate for user-centered thinking and data-informed decision-making throughout the organization.

• Communicate product strategy, progress, and impact to the leadership team, including the Executive Director, COO, CTO, and CPO.

• Collaborate with the project manager to manage and prioritize the product backlog using established frameworks and tools (Asana, PostHog, HubSpot, Learnworlds).

• Partner with the product team to scope, specify, and deliver high-quality features and enhancements.

• Conduct user research, interviews, and feedback analysis to comprehend student pain points and opportunities.

• Execute experiments and A/B tests to validate hypotheses and optimize critical conversion points.

• Monitor product health through analytics dashboards and user feedback channels.

• Assess and authorize expenses while taking ownership of team budget-related decisions.

• Keep the team updated and aligned with organizational direction and changes.

• Optimize onboarding processes, pricing strategies, and content discovery to minimize friction and enhance engagement.

• Support the 2026 strategic focus on enhancing pricing and revenue stability while ensuring accessibility.

• Collaborate with Marketing on acquisition campaigns, partnerships, and positioning strategies.

• Design experiences that acknowledge where students are coming from (JOL graduates, practitioners from other sanghas, spiritual seekers) and where they're headed.

• Work with Events and Community teams to create seamless transitions between digital courses, live retreats, and in-person gatherings.

• Foster pathways for long-term engagement, including transmission teachings and opportunities for service (teaching, volunteering, donating).

⛳️ Requirements

• 3+ years of product management experience with a proven ability to lead and execute product strategy, roadmap, and implementation.

• Demonstrated success in utilizing data and user research to guide product decisions and assess impact.

• Strong cross-functional leadership capabilities with experience in fostering alignment across diverse teams and stakeholders.

• Exceptional communication skills: Able to translate complex concepts for various audiences (technical teams, leadership, external partners) and adjust your approach based on your audience.

• Self-reliant in remote work settings: You excel with autonomy, manage your time efficiently, and proactively communicate progress and challenges.

• Systems thinking: You grasp how individual features and initiatives integrate into broader user journeys and organizational objectives.

• Strongly preferred: Experience with online learning platforms, subscription products, or membership communities.

• Background in nonprofit organizations, with an understanding of the unique constraints and values of mission-driven work.

• Familiarity with product analytics tools (PostHog, Mixpanel, Amplitude) and marketing platforms (HubSpot).

• Experience working in resource-constrained environments where prioritization and focused decision-making are crucial.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and training.

• A supportive and inclusive work environment.