Brokerage Product Development Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Assists Primary Sales / Operations in managing customs brokerage customer accounts, focusing on revenue retention and minimizing churn to sustain revenue levels.

• Offers expertise in customs brokerage products and contributes to solution development, contract negotiations, statements of work, and pricing agreements to ensure competitiveness and profitability.

• Engages in customer meetings and quarterly business reviews to offer leadership and strategic insights regarding the impact of customs brokerage on long-term partnerships.

• Ensures effective management of standard operating procedures and key performance indicators to align with UPS objectives and enhance customer satisfaction.

• Provides guidance to customers on opportunities for supply chain improvements and collaborates with other teams to create solutions that strengthen the UPS value-added proposition.

• Supports colleagues to ensure UPS meets client customs brokerage performance expectations while reducing negative impacts on other departments.

• Collects and disseminates best practices for customs brokerage customer service.

• Evaluates customs brokerage service standards with customers to establish agreement on service levels, promoting business retention and organic growth.

• Delivers outstanding customs brokerage service to enhance customer satisfaction.

• Coordinates with other teams to facilitate business and customer review meetings.

⛳️ Requirements

• Bachelor’s Degree or an international equivalent in Business or Transportation - Preferred.

• Knowledge of Customs Brokerage Products.

• Eagerness to Learn.

• Licensed Customs Broker.

• Willingness to travel occasionally.

• Remote position, with a preference for candidates based in Kansas City, Chicago, Denver, or Seattle.

🏝️ Benefits

• Medical/prescription drug coverage.

• Dental coverage.

• Vision coverage.

• Flexible Spending Account.

• Health Savings Account.

• Dependent Care Flexible Spending Account.

• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment.

• Disability Income Protection Plan.

• Employee Assistance Program.

• 401(k) retirement program.

• Vacation.

• Paid Holidays and Personal time.

• Paid Sick and Family and Medical Leave time as mandated by law.

• Discounted Employee Stock Purchase Program.