Product Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the entire product lifecycle from inception to completion.

• Cultivate a thorough understanding of customers, their challenges, the product, and the relevant business sector.

• Collaborate effectively with business, engineering, and design teams.

• Keep track of developments and innovations in the financial and technology sectors.

• Analyze end-to-end operational workflows to pinpoint bottlenecks and identify opportunities for automation and AI integration.

• Establish functional requirements, technical specifications, integration workflows, and UI/UX standards.

• Coordinate the efforts of AI, backend, frontend, and operations workstreams.

• Define and monitor success and performance metrics, including AHT, SLA, accuracy, and internal adoption rate.

• Develop an AI product aimed at enhancing the company's customer service operations.

⛳️ Requirements

• Strong grasp of Generative AI principles, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG) architectures, APIs, and system integrations.

• Capability to design integrated solutions and manage multiple interconnected components and services.

• Proven ability to engage effectively in discussions with engineering and operations teams.

• Familiarity with operational and process-efficiency metrics for prioritizing backlogs.

🏝️ Benefits

• Fixed salary.

• Variable compensation package (profit-sharing, long-term incentive plan, or commission), subject to role eligibility.

• Health and dental plans with co-payments.

• Verde Virtual Hospital: 24/7 telemedicine.

• Prescription drug subsidy.

• Meal and/or food allowance through Pluxee, subject to eligibility.

• Daycare assistance for children up to 5 years and 11 months old.

• Support for employees with children with disabilities.

• Life insurance.

• Fuel or transportation allowance, subject to eligibility.

• Home office allowance for hybrid or remote contracts.

• Welcome kit for new parents.

• SESC partnership, subject to eligibility.

• Education benefit: Internal self-development platform (Studa and Stone Library).

• Acolhe360°: Free emotional support.

• Quick massage and on-site clinic, subject to eligibility.

• Optional benefits: Wellhub, TotalPass, Pet Club, Flash, Férias&Co, transportation voucher, Allya, and educational partnerships.