Product Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the 1-, 3-, and 5-year digital product strategy and roadmap for the S&S aftermarket portfolio.

• Assess, evaluate, and prioritize digital tools, technologies, and customer-facing solutions that enhance customer experience, service delivery, and overall business performance.

• Create digital offerings that include asset-health insights, visibility into repair and service turnaround times, installed-base views, e-commerce functionalities, and other related digital solutions.

• Spearhead product discovery initiatives through Voice of Customer research, user feedback, market analysis, and competitive assessments.

• Convert customer, commercial, and operational needs into product specifications, business cases, roadmaps, and prioritized development initiatives.

• Collaborate with IT and technology teams on the execution of digital products, delivery timelines, architecture, and implementation strategies.

• Partner with ACV and IV product managers to uncover shared digital opportunities.

• Work alongside commercial, QRC, operations, and service teams to devise adoption plans, customer value propositions, launch strategies, and performance metrics.

• Oversee the complete digital product lifecycle from concept and business-case development to launch, adoption, enhancement, and retirement.

• Track KPIs such as customer adoption, user experience, commercial impact, revenue potential, and operational value.

• Suggest investment priorities, product enhancements, and new digital opportunities based on market, customer, and business insights.

• Relay product strategy, roadmap progress, customer insights, and business outcomes to cross-functional and leadership stakeholders.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Computer Science, Engineering, Information Systems, or a related technical field.

• At least 5 years of progressive experience in digital product management, software product management, software development, digital strategy, e-commerce, or similar technology-enabled commercial positions.

• Proven experience in defining product roadmaps and translating customer and business requirements into actionable digital product specifications.

• Experience working collaboratively with IT, software development, data, engineering, or technology teams to deliver digital products or capabilities.

• Strong grasp of digital customer experience, product discovery, user needs, commercialization, and go-to-market strategies.

• Demonstrated ability to influence and work collaboratively across global, cross-functional stakeholders, including commercial, operations, technology, and product management teams.

• Excellent analytical and problem-solving abilities, capable of leveraging customer, market, operational, and financial data for informed product decisions.

• Must be legally authorized to work in the United States without company sponsorship.

• Preferred: Experience in developing digital offerings within industrial, manufacturing, aftermarket, service, maintenance, repair, or B2B settings.

• Preferred: Experience with e-commerce, customer portals, installed-base management, asset monitoring, predictive maintenance, service scheduling, or customer-service visibility tools.

• Preferred: Experience in agile product development environments and collaboration with software development teams.

• Preferred: Familiarity with QRC operations, aftermarket services, MRO, industrial equipment, flow control, valves, pumps, or related technical industries.

• Preferred: An MBA, master’s degree, or relevant advanced technical qualification.

• Preferred: Experience with analytics and reporting tools, such as Microsoft Excel and Power BI.

• Capable of working from a Flowserve location, near a Flowserve facility, or remotely.

🏝️ Benefits

• Competitive salary

• Medical, dental, and vision insurance

• Retirement planning and financial wellness resources

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• Short- and long-term disability coverage

• Parental leave

• Life, supplemental life, child, spouse, and accidental death and dismemberment (AD&D) insurance