Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop a comprehensive mobile product strategy and roadmap that aligns with customer requirements, business objectives, and Service Fusion's modernization initiatives.

• Enhance mobile adoption, user satisfaction, and reliability by achieving measurable improvements in usage, retention, workflow completion, performance, and customer feedback.

• Initiate and refine impactful features across offline workflows, job management, payments, estimates, invoices, customer records, photos, documents, signatures, training, and support access.

• Fortify Service Fusion's mobile infrastructure by balancing immediate customer demands with long-term investments in scalability, reliability, and competitive advantage.

• Gain expertise in the workflows of technicians, estimators, dispatchers, administrators, and service business owners.

• Spearhead discovery, usability testing, beta feedback analysis, and product analytics to pinpoint the most valuable issues to address.

• Convert insights into straightforward, dependable mobile experiences that function effectively in real-world field settings, including low-connectivity situations.

• Oversee the product lifecycle from discovery to launch, measurement, and iteration.

• Collaborate with design, engineering, QA, support, customer success, marketing, and sales enablement to ensure releases are thoroughly tested, well-supported, and embraced by customers.

• Establish clear requirements, success metrics, acceptance criteria, and launch plans while tracking post-launch performance in areas like adoption, retention, reliability, payments, support volume, and customer feedback.

• Leverage AI tools to enhance product discovery, customer feedback synthesis, research, documentation, requirements development, competitive analysis, and communication with stakeholders.

• Recognize practical AI opportunities that assist service professionals in saving time, minimizing manual tasks, making informed decisions, and completing field workflows more efficiently.

⛳️ Requirements

• Minimum of 5 years in product management, preferably in B2B SaaS, mobile applications, or software focused on workflows.

• Proven experience managing customer-facing product areas and achieving measurable customer and business results.

• Strong capability to transform customer discovery, analytics, and business objectives into a clear product strategy and roadmap.

• In-depth understanding of SaaS metrics, such as adoption, retention, engagement, customer satisfaction, and product performance.

• Demonstrated ability to influence cross-functional teams across engineering, design, go-to-market, support, customer success, and executive leadership.

• Excellent communicator adept at engaging both senior leaders and hands-on delivery teams.

• Comfortable utilizing AI tools to boost productivity, accelerate learning, synthesize information, and enhance the quality of product work.

• Inquisitive about how AI can deliver significant value to customers, particularly service professionals and field teams.

• Strong analytical, problem-solving, and prioritization abilities.

• Preferred: Experience in field service management, technician workflows, contractors, trades, construction, or service industries.

• Preferred: Familiarity with offline-first mobile experiences, synchronization workflows, field productivity tools, or mobile performance enhancements.

• Preferred: Experience in payments, invoicing, estimates, or FinTech.

• Preferred: Background in working across both iOS and Android product experiences.

🏝️ Benefits

• Flexibility to work remotely, in a hybrid model, or in-office within your country of employment.

• Comprehensive wellness benefits, including an annual wellness stipend.

• Three weeks of vacation to start, a paid volunteer day, plus two floating holidays.

• Employee Stock Purchase Program.

• Registered Retirement Savings Plan (RRSP) with a 4% company match.