Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Plan and implement ConnectWise platforms from gathering requirements to execution and ongoing support.

• Create both technical and functional specifications.

• Oversee the management of the product backlog.

• Collaborate with cross-functional teams to enhance development efforts.

• Assist partners in navigating the product and finding effective solutions.

• Provide support to the Product Management team.

• Conduct research, analysis, and documentation of findings.

• Mentor, review, and/or delegate tasks to other team members.

• Define and lead product business plans, strategies, and positioning in alignment with corporate growth objectives.

• Work collaboratively to uncover solutions, evaluate risks, and present data-driven solution narratives.

• Identify market opportunities and analyze the competitive landscape, trends, and emerging prospects.

• Engage with customers and prospects to define market requirements and relay their needs to the development team.

• Monitor product performance, user adoption rates, user experience, and production issues.

• Prioritize the product backlog in accordance with business and partner needs.

• Represent ConnectWise at partner engagements, events, conferences, and other venues.

⛳️ Requirements

• Ability to independently manage large projects and processes with minimal supervision.

• Recognized as a subject matter expert in the relevant area.

• Capability to adapt situationally and grasp new technologies/processes as necessary for business and partner requirements.

• Strong communication and presentation skills (both verbal and written), with the ability to engage effectively with both technical and non-technical partners.

• Ability to thrive in a fast-paced environment with multiple projects while ensuring high-quality output.

• Proven commitment to partner and team-oriented management.

• Familiarity with software development, database, server/client architecture, and similar technical concepts.

• Demonstrated understanding of modern product management techniques and methods.

• Must be detail-oriented and capable of managing multiple priorities simultaneously.

• Knowledge of the MSDP industry.

• Preferred: Familiarity with Agile Methodology, software development life cycle, and Atlassian Product Suite.

• Bachelor’s degree in a related field or equivalent business experience.

• 5+ years of relevant experience.

• Preferred: Experience with the ConnectWise PSA application.

🏝️ Benefits

• 0-10% travel may be required.

• Equal employment opportunities in a workplace free from discrimination and harassment.

• Reasonable accommodations for qualified individuals with disabilities.

• Additional benefits and privileges of employment.