Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Define, prioritize, and drive enhancements to products based on user requirements, market dynamics, and existing system functionalities.

• Develop clear and structured software requirements and specifications, utilizing flowcharts and basic UML diagrams where applicable.

• Maintain updated requirements and project documentation as objectives evolve.

• Design and improve user workflows, wireframes, and prototypes.

• Evaluate workflows, wireframes, and prototypes prior to development.

• Engage in customer onboarding, usability testing, user interviews, and Feature Focus Q&A sessions.

• Convert customer feedback into actionable product decisions.

• Work collaboratively with Engineering, customer-facing teams, and senior stakeholders to ensure alignment on priorities.

• Prepare documentation and designs ahead of engineering capacity to keep a prepared backlog.

• Identify gaps, dependencies, and ambiguous requirements before they hinder release schedules.

• Leverage data and stakeholder insights for prioritization decisions.

• Utilize tools such as Jira, Confluence, Figma, Claude, Gemini, and others to track, document, and design work.

• Aim to independently prepare significant features for Engineering within six months and manage a full product manager workload across all engineering teams by twelve months.

⛳️ Requirements

• Minimum of 3 years of experience in product management, business analysis, or a similar role.

• Proven ability to document software requirements and create structured technical documentation.

• Capability to devise creative and effective solutions to complex issues with minimal guidance.

• Skill in evaluating competing priorities, identifying risks early, and articulating the rationale behind prioritization.

• Proficiency in applying UX principles, user personas, and designing basic user flows and prototypes.

• Ability to convey complex concepts clearly to both technical and non-technical audiences.

• Strong aptitude for asynchronous work, fostering working relationships, and embracing feedback.

• Capacity to manage sensitive customer and community information responsibly.

• Enthusiasm for exploring and assessing emerging technologies and modern software tools, including AI applications.

• Reliable internet connection and a workspace conducive to focused work and uninterrupted calls.

• Nice to have: experience with social services software, specifically Clarity Human Services or similar HMIS platforms.

• Nice to have: understanding of homeless response systems, HMIS functionalities, and relevant industry regulations.

• Nice to have: familiarity with API design, data integrations, and interoperability standards like RESTful APIs and data exchange protocols.

• Nice to have: experience with cloud data platforms such as Snowflake.

• Nice to have: background in data analytics or visualization tools like Looker or Tableau.

• Nice to have: bachelor's degree in business, information systems, human services, or a related field, or equivalent professional experience.

• Nice to have: awareness of pain points and trends in human services.

🏝️ Benefits

• 100% employer-paid medical, dental, and vision coverage for employees.

• Free virtual medical and mental health visits through Healthiest You.

• Confidential Employee Assistance Program and access to in-network therapy options.

• 12 weeks of paid parental leave.

• Three weeks of paid vacation.

• Two paid volunteer days.

• Paid R&R Week at year-end.

• 401(k) plan with a 4% company match.

• Monthly internet stipend.

• Home office stipend.

• Comprehensive wellness resources covering physical, emotional, financial, and social aspects through EmpowerLinc.

• Clearly defined career growth plans for every role.

• Optional pet and legal insurance.