Product Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish the product vision and engage in daily activities to realize that vision.

• Collaborate with cross-functional teams, motivating, learning, and guiding.

• Conduct interviews with customers and prospects through discovery discussions, workflow reviews, and feedback sessions.

• Build expertise in customer personas, workflows, staffing, measurement, and escalation processes.

• Monitor industry trends, advancements in AI and automation, platform and integration updates, and competitor activities.

• Manage the roadmap for new AI functionalities and make decisions on building, deferring, or declining initiatives.

• Shape the product strategy and positioning, building a case for future directions.

• Balance business goals, customer requirements, and industry trends when prioritizing tasks.

• Define problem sets and the jobs to be accomplished for various initiatives.

• Collaborate with Engineering and Design on specifications, acceptance criteria, and milestone deliverables.

• Break initiatives down into releasable increments and remain involved through grooming, scope decisions, testing, and launch readiness.

• Utilize Claude Code, Claude Design, and Codex to create working prototypes and test concepts with customers.

• Establish success metrics, instrument products, analyze usage data and customer outcomes, and inform prioritization.

• Work closely with Product Marketing to position capabilities and empower Sales, Customer Success, and Support teams.

• Lead internal training sessions, demonstrations, and Q&A forums.

⛳️ Requirements

• A minimum of 3 years of product management experience in B2B enterprise software, including full ownership of a product or major product area — from discovery to delivery and measurement.

• Experience in leading an established or emerging product or significant capability.

• Previous experience working with agentic and/or AI-native products.

• A working understanding of how AI and LLM-based functionalities are integrated into products, including where they can provide leverage and where safeguards are necessary.

• A systems mindset focused on workflows, dependencies, triggers, and process components.

• Strong analytical judgment and comfort in making decisions based on incomplete or conflicting information.

• Advanced written and verbal communication skills, capable of handling technical discussions with Engineering and strategic dialogues with executives.

• Proficiency with Jira, Confluence, and product analytics tools.

• A collaborative, ego-free approach with the ability to manage multiple priorities in a dynamic environment.

• Resourcefulness and persistence when the path forward is not clear.

• Energetic, empathetic, and sincere, with a proven track record of delivering high-quality work on time.

• Familiarity with Agile delivery methodologies, APIs, system integrations, and data pipelines.

• Experience with critical event management, emergency communication, security, safety, or business continuity is advantageous.

• Experience with product enablement or go-to-market support.

• Candidates must have valid authorization to work in the U.S. without the need for visa sponsorship now or in the future.

🏝️ Benefits

• Competitive base salary, variable compensation, and a company-wide bonus program.

• Generous and flexible time off policies, including parental leave.

• Comprehensive health benefits - Medical, Dental, Vision, and Life Insurance fully covered for employees!

• 401K plan with a generous company match.

• Exciting rewards and incentives.

• Commitment to community service with opportunities to contribute.

• Access to a new downtown office featuring 360-degree views of Austin, a high-tech building gym, and nearby running trails.

• Ongoing career development opportunities through the Learning & Development department.

• Engaging work and career advancement in a rapidly growing, global company with an award-winning culture.