Product Manager, Agentic AI Platform & Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for new business lines and customer journeys onto the Agentic Servicing voice and chat platform.

• Convert business and customer requirements into prioritized product specifications for APIs, data exchanges, authentication, routing, workflow orchestration, and platform services.

• Collaborate with engineering and architecture teams to provide secure, resilient, and reusable capabilities that adhere to enterprise standards.

• Coordinate with business, operations, analytics, engineering, and architecture teams to align on priorities, decisions, risks, dependencies, and tradeoffs.

• Identify gaps within the platform and prioritize enhancements to boost adoption, simplify implementation, and generate value across different business areas.

• Navigate capabilities through the stages of planning, testing, rollout, and adoption.

• Utilize platform performance metrics, adoption measures, and implementation results to drive continuous improvement and inform product decisions.

• Cultivate partnerships and sway outcomes across a complex enterprise environment without formal authority.

• Assist business partners in leveraging Agentic AI capabilities to enhance platform adoption, accelerate implementation speed, and increase business value.

⛳️ Requirements

• A minimum of 3 years of experience in product management, business analysis, platform delivery, or a similar role.

• Proven experience collaborating with technical teams to outline requirements and implement technology solutions.

• Demonstrated experience leading cross-functional initiatives involving multiple stakeholders, priorities, and dependencies.

• Capability to decompose complex integration and implementation challenges into clear, actionable plans.

• Excellent written and verbal communication skills, including the ability to convey technical concepts, tradeoffs, and priorities to diverse audiences.

• Bachelor's degree in business, technology, a quantitative discipline, or a related field (preferred).

• Familiarity with platform products, APIs, integrations, or enterprise technology implementations (preferred).

• Experience with conversational AI, Agentic AI, automation platforms, contact center technology, or digital self-service solutions (preferred).

• Working knowledge of API-based architecture, authentication services, system integrations, and enterprise data flows (preferred).

• Experience translating business needs into scalable capabilities that can be reused across teams or business units (preferred).

• Background in healthcare, insurance, financial services, or another regulated industry (preferred).

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-sponsored life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for remote work.