Product Lifecycle Management Support Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide system administration support for NX Designcenter and Teamcenter PLM applications.

• Assist Engineering users by addressing system access, account management, licensing, and help desk inquiries.

• Create, maintain, and update CAD assemblies, product structures, and bill of material (BoM) data to facilitate engineering programs.

• Manage CAD data exchange requests, ensuring accurate and timely delivery of engineering data.

• Monitor system performance, data quality, storage utilization, and application stability.

• Conduct quality checks and support engineering change (ECN) processes and data maintenance tasks.

• Collaborate with Engineering, IT, and Desktop Support teams to resolve issues and implement solutions.

• Identify and execute process improvements, automation opportunities, and best practices.

• Participate in system testing, upgrades, and the implementation of new PLM processes.

• Provide weekend support for engineering systems as necessary.

⛳️ Requirements

• Certified Engineering Technologist or CompTIA A+ certification preferred.

• 3 to 5 years of experience in supporting hardware, software, and operating systems in a technical support or systems administration role.

• Experience in a manufacturing environment is preferred; experience in the transportation industry is a plus.

• Familiarity with NX Designcenter (CAD), Teamcenter PLM, and Oracle EBS ERP systems is considered advantageous.

• Strong interpersonal and communication skills with a commitment to supporting users and fostering collaborative relationships.

• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

• Proven problem-solving capabilities with a proactive approach to continuous improvement and process optimization.

• Self-motivated team player who exercises sound judgment, takes initiative, and seeks assistance when needed to achieve successful outcomes.

🏝️ Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision).

• RPP - Group RRSP.

• Group Life - AD&D - Critical Illness Insurance.

• Paid Time Off Benefits.

• Training & Development.

• Employee Discounts.

• Employee Assistance Program - Counseling.