Product Experience Manager – Financial Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the product leader for Financial Services capabilities within AXIS.

• Establish product strategy for membership dues and renewals, road service billing, travel transactions, and packaged sales.

• Collaborate with AAA/CAA clients to gain insights into billing, payments, reconciliation, and reporting processes.

• Identify areas for enhancing operational efficiency, member experience, and financial accuracy.

• Convert client and business requirements into product improvements and functional specifications.

• Work alongside development and delivery teams to ensure solutions align with business objectives.

• Offer subject matter expertise in credit card and digital payment processing, payment gateways, and POS systems.

• Maintain consistency in financial workflows, reporting frameworks, and payment processing across Membership, Road Service, and Travel modules.

• Assist clients with implementations by validating designs, supporting UAT, and ensuring go-live readiness.

⛳️ Requirements

• Bachelor's degree, relevant college diploma, or equivalent business-related experience.

• Background in software product management, business analysis, or solution consulting within enterprise applications.

• Preferably experienced in working with AAA/CAA organizations, auto clubs, or similar membership-based service entities.

• Strong knowledge of payment processing ecosystems, including credit card transactions, gateways, and transaction lifecycles.

• Familiarity with third-party payment providers.

• Solid grasp of accounting principles, including General Ledger, Accounts Receivable/Payable, reconciliation processes, and financial controls.

• Exceptional stakeholder communication and relationship management skills.

• Ability to translate business needs into product outcomes.

• Proficient with Microsoft Office, Jira, Confluence, and TeamSupport.

• Willingness to travel across North America as necessary.

• Preference for candidates located in the Kitchener-Waterloo area who can operate in a hybrid model and attend the Waterloo office as required.

🏝️ Benefits

• Comprehensive total rewards package.

• Health and wellness benefits.

• Paid time off.

• Learning and development opportunities.

• Other employee programs aimed at supporting well-being and growth.

• Opportunities for growth through learning and sharing expertise and best practices.

• Autonomy and independence within a decentralized structure.

• Open and ongoing communication alongside collaborative problem-solving.

• Reasonable accommodations related to the application process.