Product Designer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create comprehensive experiences for gaiia’s operational platform, ranging from initial concepts and prototypes to refined, deployed user interfaces.

• Collaborate with product and engineering teams to transform ambiguous challenges into well-defined scopes, interaction models, and sustainable design choices.

• Leverage research and rapid iteration to streamline intricate workflows.

• Utilize AI tools such as Claude to explore alternatives, validate design choices, and transition designs into production code alongside engineering.

• Develop and enhance the Boréal design system.

• Work with QA to evaluate and test designs using detailed specifications, edge cases, and acceptance criteria.

• Enhance craftsmanship, accessibility, and clarity throughout the product.

• Create billing experiences for invoicing, payments, discounts, collections, administrative settings, permissions, payment arrangements, and deposits.

• Design user journeys for CSP administrators, support agents, and subscribers, covering checkout, collections, client portals, and related communications.

• Draw insights from user research, customer feedback, support tickets, and discussions with implementation teams.

• Rapidly prototype and test concepts with the squad prior to release.

⛳️ Requirements

• Over 5 years of experience in product design.

• A portfolio that showcases strong craftsmanship and clear conceptual thinking.

• Proven experience in designing complex B2B software, preferably for communications service providers, ISPs, or other subscription-based enterprises.

• Familiarity with billing or payment systems is advantageous.

• Proficient in Figma, FigJam, Claude Design, Claude Code, and user testing tools.

• Solid understanding of user-centered design principles.

• Experience in planning and conducting remote and on-site interviews and usability testing.

• Knowledge of mixed-method research, A/B testing, and agile product development.

• Excellent communication skills and the ability to foster alignment among design, product, and engineering teams.

• Comfortable operating in fast-paced, highly iterative environments.

• An ownership mindset with an evolving sense of leadership.

• Strong problem-solving abilities and the capacity to switch contexts across various workstreams.

• Receptiveness to feedback.

• A bachelor’s degree in user experience design or a related field is a plus.

🏝️ Benefits

• Flexible 25 days of vacation.

• Stock Options Plan.

• Group Insurance.

• Telemedicine services.

• Life Spending Account.

• Employee-sponsored RRSP.

• Flexible working hours.

• Fully remote work opportunities.

• Accessible technologies.

• Disability accommodations available during the application process.