Product Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to comprehensive digital experiences that support Care Access participants, members, and internal teams.

• Take ownership of assigned design tasks from defining problems to final delivery.

• Design and refine user flows, wireframes, low- and high-fidelity mockups, interactive prototypes, and detailed interface specifications.

• Explore design concepts, document edge cases and interaction states, integrate stakeholder and user feedback, and provide developers with implementation guidelines.

• Apply and enhance the living design system, including documenting reusable components and identifying areas for improvement.

• Develop a deep understanding of assigned product areas, user requirements, operational workflows, and business objectives.

• Convert research and business insights into design opportunities and articulate clear problem statements.

• Facilitate discovery and validation activities through user interviews, usability sessions, stakeholder discussions, and feedback reviews.

• Formulate research questions and prototypes, observe or facilitate sessions, identify themes, share findings, and prioritize design modifications.

• Track and enhance the quality and effectiveness of released product experiences.

• Collaborate with product managers, engineers, and operational teams to review feedback, analyze product data, monitor support trends, and assess implementation quality.

• Identify usability, accessibility, or workflow challenges and recommend prioritized enhancements.

• Ensure that delivered experiences align with approved designs and intended user outcomes.

• Perform additional duties as assigned.

⛳️ Requirements

• A portfolio showcasing end-to-end product or UX/UI design work, detailing the problem addressed, design process, decision-making, collaboration, and resulting outcomes.

• Proficiency in creating user flows, wireframes, high-fidelity interfaces, and interactive prototypes using Figma or similar product-design tools.

• Experience in designing responsive, multi-step workflows for participant-facing products, internal tools, or other complex digital experiences.

• Ability to apply, document, and contribute to a design system while ensuring consistency with established UI patterns.

• Working knowledge of accessibility principles and the capability to incorporate accessible interaction and visual design practices into regular work.

• Experience participating in user interviews and usability testing, synthesizing feedback, and translating insights into actionable design improvements.

• Capability to clearly communicate design rationale, present work remotely, and engage in specific, constructive feedback exchanges.

• Proficiency in collaborating effectively with design, product, engineering, research, and business or operational stakeholders in a remote setting.

• Ability to work independently, identify risks or questions early, manage competing priorities, and adapt to changing product assignments or business needs.

• Comfort working closely with implementation, including discussing interaction behavior and technical constraints with engineers; familiarity with HTML, CSS, or coding for prototyping is beneficial.

• Interest in utilizing AI-enabled tools to expedite exploration, prototyping, documentation, or iteration while exercising sound design judgment.

• Empathy, respect, sound judgment, and a commitment to ongoing learning and improvement.

• GED (to meet Care Access minimum requirement).

• A minimum of 2 years of experience in product design, UX design, or UI design contributing to digital products within a cross-functional team, with proven experience in guiding assigned work from discovery and concept development through detailed design and implementation support.

• Care Access is currently unable to sponsor work visas.

🏝️ Benefits

• Paid Time Off (PTO) and Company Paid Holidays.

• 100% Employer-paid medical, dental, and vision insurance plan options.

• Health Savings Account and Flexible Spending Accounts.

• Bi-weekly HSA employer contributions.

• Company-paid Short-Term Disability and Long-Term Disability benefits.

• 401(k) Retirement Plan with Company Match.