Product Data Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead and expand the Product Data Practice team with a clear vision, set priorities, provide mentorship, and ensure visibility.

• Represent the team's contributions and roadmap to Product and cross-functional leadership.

• Monitor and report on the team's influence on Product Development's data utilization.

• Collaborate with enterprise data governance initiatives.

• Work together to establish sustainable and effective data governance practices.

• Implement data governance and quality practices within Product Development.

• Set standards for data definition, requests, and validation processes.

• Advocate for accessibility and usability of data within Product Development.

• Forge relationships with BI, Engineering, Legal, Security, Policy, Production Support, and Customer Operations teams.

• Create and maintain a Product Development data catalog that adheres to quality standards, includes shared definitions, ownership, and usage guidance.

• Develop standards, templates, playbooks, and training for user research and self-service data analysis.

• Collaborate with teams on specific initiatives and create resources that empower independent work.

• Translate technical data and research concepts for non-technical stakeholders and leadership.

• Oversee and manage Pendo as the analytics platform for Product Development, handling configuration, access, metadata, tagging standards, and user adoption.

• Produce reusable or self-service reports and dashboards utilizing Power BI.

• Collaborate with BI to communicate Product Team reporting needs early in the software development process.

⛳️ Requirements

• Must be a resident of Colorado.

• Minimum of 5 years of experience in a product organization in a relevant capacity.

• At least 2 years of experience in managing a team, ideally including researchers, analysts, or similarly specialized roles.

• Proven experience in leading successful organizational change by fostering alignment, addressing resistance, and assisting teams in adopting new tools, processes, and methodologies.

• Experience in creating training materials, documentation, or standards that facilitate the independent adoption of new practices.

• Demonstrated ability to prioritize competing demands, build stakeholder alignment, and promote the adoption of new practices without formal authority.

• Working knowledge of data governance or data quality principles.

• Analytics experience using Pendo or a similar product analytics platform such as Google Analytics.

• Proficiency in reporting and dashboard creation using Power BI or comparable platforms like Looker or Tableau.

• Familiarity with user research methods and their application in product decision-making.

• Strong written and verbal communication skills for engaging both technical and non-technical audiences.

• Ability to actively contribute when necessary while mentoring others toward a common goal.

• Preferred familiarity with State-Based Health Insurance Marketplaces, the Affordable Care Act (ACA), and associated business and data processes.

• Experience in healthcare, insurance, or another highly regulated data environment is preferred.

• Exposure to data governance frameworks or tools, including data cataloging and stewardship models, is preferred.

• Previous experience in establishing a new function or advocating for its expansion is preferred.

• Recent collaboration experience with software product and engineering teams utilizing agile or other modern development practices is preferred.

• Familiarity with modern data platforms and integrations, such as ETL, CRM systems, and data warehouses, is preferred.

• May be required to work some non-traditional hours, including weekends and evening events.

• A background check may be necessary.

🏝️ Benefits

• Comprehensive benefits package with various options to customize coverage.

• 403(b) retirement plan.

• Paid time off.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• Flexible working schedule.

• Remote work opportunities.