Product Analyst, Pendo

This is a fully remote position, open to applicants in Croatia, +5 more countries.

📋 Description

• Assist in the daily operations of Pendo, involving tagging, configuration, dashboards, reports, and ensuring data quality.

• Develop and uphold Pendo dashboards and reporting tools to enable Product Managers to gain insights into product usage, feature adoption, and customer behavior.

• Guarantee that new product features are correctly tagged and measurable upon release.

• Deliver ongoing reports regarding adoption and usage metrics.

• Aid Product Managers in addressing analytics inquiries and analyze trends or variations in usage.

• Clearly articulate findings to relevant stakeholders.

• Utilize Grafana, BI tools, and internal systems to enhance Pendo data when additional context is required.

• Contribute to Product and leadership reporting, including dashboards and regular metrics that monitor Product KPIs.

• Assist in KPI and OKR evaluation and provide valuable insights.

• Collaborate closely with various departments within the company as necessary.

• Report directly to the Chief Product Officer.

• Potential for progression into a Product Owner role over time.

• Occasional travel within the United States, Europe, and Asia may be required.

⛳️ Requirements

• 2-4 years of proven experience in Product Operations, Product Analytics, or a related field.

• Hands-on experience with Pendo is essential, including familiarity with tagging, dashboards, reports, and product usage analytics.

• Background in constructing and maintaining dashboards, reports, or recurring analytics utilized by business or product teams.

• Strong analytical and problem-solving capabilities, with a keen interest in how customers engage with software products and an ability to explore questions through data.

• Excellent attention to detail and the capacity to collaborate effectively with Product Managers while clearly conveying meaningful findings.

• Experience with Grafana, SQL, BI platforms, or other analytical tools is advantageous but not mandatory.

• Comfort in working with diverse professional and cultural backgrounds.

• Ability to collaborate with an international team across the United States, South America, Western and Eastern Europe, and Asia.

🏝️ Benefits

• Competitive compensation package.

• Remote-friendly work culture.

• Wellness programs available.

• Employee recognition initiatives.

• A range of professional development opportunities.

• An inclusive culture that emphasizes people, customers, and innovation.