Product Analyst II

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with business, engineering, operations, and vendor teams to implement scalable technology solutions for distribution and fulfillment operations.

• Assist with new site launches, automation and material handling solutions, vendor integrations, solution design, product delivery, testing, implementation, and post-go-live support.

• Participate as a member of an Agile product team.

• Convert business requirements into detailed specifications, process flows, user stories, acceptance criteria, test cases, and implementation support deliverables.

• Work closely with Product Managers, Product Owners, Engineers, Project Managers, business stakeholders, vendors, and cross-functional IT teams.

• Understand business processes, document requirements, validate solutions, support testing, and facilitate operational enhancements.

• Aid in deployments, testing events, and hypercare activities, which may require occasional travel to distribution or fulfillment locations.

⛳️ Requirements

• Proven experience in supply chain, distribution, fulfillment, warehouse management, material handling equipment, automation, robotics, or vendor-specific technology solutions.

• Proficiency with tools such as Jira, Confluence, Zephyr, Visio, Microsoft Teams, Excel, Word, PowerPoint, or similar applications.

• Background in supporting technology implementations related to vendors, infrastructure, integrations, security, architecture, or operational readiness.

• Familiarity with Agile methodologies including SAFe, Scrum, Kanban, PI planning, sprint planning, and backlog refinement.

• Experience in creating Business Requirements Documents (BRDs), process flows, wireframes, test plans, test scripts, and implementation support documentation.

• Experience in end-to-end testing, User Acceptance Testing (UAT), defect triage, hypercare, or transition to production support.

• Understanding of change management, non-functional requirements, solution design, security intake, architecture review, or infrastructure engagement processes.

• SAFe certification is preferred.

• Bachelor’s degree or equivalent IT delivery skillset, training, or experience.

• 1 to 3 years of experience in an Agile environment, product team, IT delivery team, business analysis role, or a related position.

• Proven ability to elicit, document, and refine requirements in collaboration with business and technology stakeholders.

• Experience in creating or supporting user stories, acceptance criteria, test cases, process flows, requirements documentation, or similar delivery artifacts.

• Participation in functional testing, UAT, defect management, or solution validation activities.

• Strong analytical, critical thinking, communication, and problem-solving abilities.

• Capability to thrive in a collaborative, matrixed environment with business, engineering, vendor, and IT partners.

• Ability to quickly learn business processes and convert business needs into clear, actionable delivery artifacts.

• Competence in managing multiple priorities, following through on commitments, and escalating risks or blockers as necessary.

• Exceptional attention to detail and proficiency in producing clear written documentation.

• Readiness to support deployments, testing events, and hypercare activities, with occasional travel to distribution or fulfillment sites as required by business needs.

🏝️ Benefits

• Associate discount.

• 401(k) match.

• Medical, dental, and vision insurance.

• Health Savings Account (HSA).

• Health care Flexible Spending Account (FSA).

• Life insurance.

• Short-term and long-term disability coverage.

• Paid holidays, vacation, sick leave, bereavement leave, and parental leave.

• Employee Assistance Program (EAP).

• Incentive programs for management positions.

• Discounts on auto and home insurance.

• Tuition reimbursement.

• Scholarship program.

• Assistance for adoption and surrogacy.

• Smoking cessation programs.

• Discounts on child care and cell phone services.

• Pet insurance and legal insurance options.

• Access to a credit union.

• Referral bonuses.

• Supportive work environment.

• Competitive salary and benefits package.