Product Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to the implementation of products as a key member of the Product Solutions team.

• Collaborate with Product, Technology, Sales, and Customer Success teams to showcase and support Monitoring solutions.

• Assist in the discovery and solution development for new customer monitoring implementations and ongoing post-launch efforts.

• Engage in product development meetings to comprehend new features and relay customer feedback.

• Act as a subject matter expert on the product and prepare internal teams for continued support of product pilots and implementations.

• Present monitoring solutions to both current and prospective customers, detailing features, benefits, and usage.

• Create and update product documentation for RFPs, FAQs, and other related materials.

• Provide assistance and support during product testing and implementation phases.

• Oversee a substantial volume of product implementation tasks and projects.

• Respond swiftly to situations that require immediate attention or quick turnaround.

• Address issues in customer integrations while coordinating with various stakeholders.

• Manage confidential information with professionalism, integrity, and discretion.

⛳️ Requirements

• A minimum of three years of experience in customer implementations.

• Proven experience collaborating closely with Sales and Client Success Teams from pre-sales through to the completion of the implementation lifecycle.

• Experience in supporting enterprise-level B2B SaaS solutions.

• Customer-centric with a strong passion for user experience and interpersonal interactions.

• Ability to comprehend both the technical and business aspects of the product.

• Capability to advocate for the needs of end users.

• Excellent interpersonal, collaboration, and relationship-building abilities.

• Competence in managing complex problems and engaging diverse stakeholders to achieve customer outcomes.

• Organized, energetic team player with a keen eye for detail.

• Ability to work autonomously with minimal supervision and guidance.

• Proficiency in multitasking and prioritizing a high-volume workload.

• Enthusiasm, willingness, and capability to embrace new tasks and develop fresh concepts and programs on the job.

🏝️ Benefits

• Employee Impact Groups.

• FA Cares volunteer opportunities.

• Mentorship Advantage Program.

• SOAR, an award-winning manager development program.

• Option to work remotely.

• Comprehensive Health benefits including medical, prescription drugs, dental, vision, critical illness, accident (AD&D), and Employee Assistance Program (EAP).

• Life insurance, long-term disability, spousal and child life insurance, and living benefits.

• Retirement savings plan (RRSP).

• Competitive and flexible Paid Time Off (PTO), with additional company-provided days beyond statutory requirements.

• Opportunities for professional development, including our award-winning SOAR program.

• Generous Paid Time Off Program.

• Volunteer Time Off (VTO) Policy.

• Competitive benefits (medical, dental, etc.).

• Global Employee Assistance Program (EAP).

• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year.