Processor

This is a fully remote position, open to applicants in United States.

📋 Description

• Assume responsibility for residential mortgage loan files post-origination and facilitate their progression to closing.

• Assess new files within 48 hours and confirm that compliance documents were issued within the appropriate timeframe.

• Inform relevant staff when further documentation or information is required.

• Manage a pipeline of 25 or more loan files.

• Request documents as dictated by AUS findings, investor, and agency specifications.

• Verify, review, and monitor requested documents within Encompass.

• Evaluate documents within 24 hours of receipt and follow up on any discrepancies or missing data.

• Calculate verified income, confirm assets, and update information in Encompass.

• Organize and prepare loans for submission to underwriting.

• Resolve approval or suspense conditions identified by the underwriter or closer.

• Ensure that closing documentation is included in loan files, such as title documentation, homeowners’ insurance, and third-party invoices.

• Process loans to adhere to purchase contract deadlines and rate-lock expiration dates.

• Submit files to the closing department following the CTC approval milestone.

• Provide assistance to processors, underwriters, and closing departments as needed.

• Address inquiries from customers and transaction parties.

• Help clear post-closing conditions to prevent financial loss.

• Uphold customer service, KPI, quality, and data integrity standards.

• Carry out other assigned duties.

⛳️ Requirements

• High School Diploma or Equivalent.

• Understanding of Freddie Mac, Fannie Mae, and FHA/VA guidelines.

• Awareness of federal and state mandated consumer disclosure requirements.

• Familiarity with automated underwriting technologies, including Fannie Mae Desktop Underwriter and Freddie Mac Loan Prospector.

• Proficient in data entry and management.

• One (1) to Three (3) years of recent loan processing experience in the mortgage industry is required.

• Knowledge of TILA / RESPA Integrated Disclosure (TRID).

• Strong judgment and decision-making abilities.

• Capability to work under pressure and meet deadlines with minimal supervision.

• Exceptional customer service skills.

• Excellent organizational abilities.

• Experience with Encompass.

• Familiarity with current state regulatory lending laws and requirements.

• Experience using government sites for VA and FHA files to place orders and obtain case numbers.

• English proficiency preferred; bilingual English/Spanish is a plus.

• Willingness to travel internationally between the United States and Mexico as necessary to meet business needs.

🏝️ Benefits

• Competitive compensation package based on background and experience.

• Equal opportunity employment.