Process Leader – HR Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Provide support to the team while serving as a line manager.

• Oversee operational teams to guarantee the delivery of high-quality services, including those related to Workday.

• Enhance team capabilities to ensure exceptional customer support.

• Ensure team guidance is in accordance with Service Level Agreements.

• Aid in achieving team objectives and delivering outstanding customer service.

• Share knowledge and expertise to foster the development of team members.

• Assist in operational service delivery that complies with client contracts, legislation, policies, business rules, procedures, and regulatory requirements.

• Analyze and assess critical process quality.

• Provide weekly and monthly one-on-one feedback to direct reports to enhance quality.

• Escalate inquiries to the team manager, discuss potential solutions, and communicate resolutions to associates.

• Systematically analyze issues and identify trends, patterns, and underlying factors.

• Recommend enhancements to products and services and support efficiency initiatives for clients.

⛳️ Requirements

• Proven experience in managing operational teams and line-managing staff.

• Capability to deliver high-quality customer support and services.

• Familiarity with Service Level Agreements.

• Understanding of client contracts, legislation, policies, business rules, procedures, and regulatory frameworks.

• Proficient in analyzing and measuring process quality.

• Ability to provide structured feedback and escalate inquiries as needed.

• Strong systematic problem-solving and analytical skills.

• Competence in identifying trends, patterns, and underlying organizational factors.

• Skilled in suggesting and supporting enhancements to services and processes.

🏝️ Benefits

• Competitive salary and performance-related bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working arrangements to promote work-life balance.

• Supportive team environment and company culture.