Process Improvement Manager, Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead cross-functional, organization-wide, and operational process enhancement initiatives.

• Oversee strategic, high-impact process improvement projects, encompassing small- to medium-scale endeavors and workstreams.

• Ensure that projects comply with timelines and scope from the initiation phase to final delivery.

• Discover opportunities to boost operational efficiency, refine processes, address challenges, and minimize waste utilizing Lean Six Sigma methodologies.

• Establish project scope, objectives, and deliverables that align with the organization's goals.

• Develop, sustain, and monitor comprehensive project plans while communicating milestones and progress from pilot deployment to launch and control.

• Identify essential metrics and supervise key activities, progress, timelines, and quality outcomes.

• Oversee and maintain process modifications for long-term integration.

• Organize, coordinate, and lead cross-functional project meetings.

• Prepare meeting materials and deliverables post-meeting.

• Collaborate with stakeholders to pinpoint and alleviate project risks and formulate contingency strategies.

• Conduct fundamental process mapping and analysis to uncover inefficiencies and areas for improvement.

• Suggest process enhancements and troubleshoot challenges in implementation.

• Assist in developing new processes utilizing Quickbase, Power Automate, and other relevant tools.

• Extract and analyze data from internal systems to derive insights and guide prioritization.

• Create and compile performance metrics and data tracking for business units and associated services.

• Facilitate virtual or onsite cross-functional events.

• Educate teams on process improvement methodologies.

• Carry out other responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree in business, STEM, or a related discipline.

• A minimum of 5 years in Project Management and/or Process Improvement experience is required, or an equivalent combination of education and experience.

• At least 2 years of direct Lean Six Sigma process improvement experience is preferred.

• Green Belt certification in process improvement is required within 1 year.

• Project management certification is preferred, such as PMP or CAPM.

• Familiarity with process improvement methodologies, especially Lean Six Sigma, is preferred.

• Experience in a customer service-oriented organization is preferred.

• Background in the Human Capital Management/Payroll/Tax industry is preferred.

• Experience collaborating on time-sensitive projects.

• Proficient in Microsoft Office Suite, including Visio, Word, PowerPoint, and Excel.

• Highly organized and capable of managing multiple tasks simultaneously.

• Strong communication, facilitation, and presentation skills.

• Excellent leadership abilities and capability to work collaboratively with various departments and company levels.

• Strong technical aptitude for learning new technologies and internal software systems.

• Experience in identifying and resolving complex problems.

• Exceptional analytical and critical thinking skills.

• Ability to proactively identify and mitigate risks.

• Willingness to travel up to 15%.

• Must be able to sit and/or stand for up to 8 hours a day.

• Must possess close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, and visual inspection involving small defects.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) matching.

• Career development opportunities.

• Fully remote work from home or location of record within the U.S.

• No in-office obligations.

• Reasonable accommodations for applicants and employees with disabilities.