Process Analysts Team Lead

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Collaborate closely with the Solution Engineer and PA Manager to outline the framework and scope of each project, establishing clear evaluation criteria and success metrics.

• Delegate projects effectively, ensuring prompt delivery while tracking vital metrics such as on-time performance, accuracy, and overall project quality.

• Conduct frequent check-ins with project teams to clarify queries regarding map structure, data, and workflow.

• Oversee comprehensive coordination with stakeholders, addressing any issues that could impact delivery, ensuring deadlines are adhered to, and providing weekly status updates.

• Serve as a resource for colleagues throughout the project lifecycle by offering tactical advice and coaching on best practices, mining, and mapping methodologies.

• Offer insights and solutions for intricate or unique cases/projects.

• Ensure that all project deliverables adhere to established quality benchmarks.

• Collaborate with Quality Assurance team members on pending tasks.

• Facilitate weekly planning and sync meetings for your team, delegating responsibilities, setting priorities, and defining deadlines.

• Contribute to the development of foundational processes and guidelines for the PA team’s operations.

• Create and enhance hiring assessments, including role-specific exercises and interview questions.

• Engage in the hiring process.

• Conduct performance evaluations, provide actionable feedback, and address performance gaps or celebrate achievements.

• Hold regular one-on-one meetings to support team members' development and address challenges.

⛳️ Requirements

• Bachelor’s degree in a quantitative or analytical field, such as Industrial Engineering, IT, economics, or a related discipline.

• Proven experience in delivering multiple projects within tight deadlines.

• Familiarity with working alongside cross-functional teams and stakeholders in a fast-paced setting.

• Proficient in project management tools (e.g., JIRA, Trello, Asana) and data visualization platforms (e.g., Looker Studio, Power BI).

• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word).

• Strong organizational and time-management abilities to prioritize tasks and manage resources efficiently.

• Excellent written and verbal communication skills, capable of conveying complex information in a clear and concise manner.

• Experience in process analysis, optimization, process improvement, or process automation.

• Demonstrated capability to lead and develop a team, including performance management, coaching, and mentoring (Bonus).

• Background in stakeholder management and conflict resolution (Bonus).

• Experience in project management (Bonus).

🏝️ Benefits

• Competitive compensation + stock options - aligned with our internal framework, market data, and individual skills.

• Distributed work: Enjoy the flexibility to work from anywhere - fully remote, from our hubs, or a combination of both.

• Company-issued laptop, remote setup stipend, and co-working budget.

• Flexible schedules and work locations.

• Generous paid time off, in addition to local public holidays.

• Enhanced parental leave benefits.

• Comprehensive health and retirement benefits.

• Annual budget for learning and development.

• Annual workaways and regular virtual & in-person social events.

• Opportunity to contribute to innovative projects that shape the future of work.