Pro Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate client relationships and comprehend client needs while providing exceptional service that optimizes time and minimizes overall travel expenses.

• Deliver consistently high-quality, personalized service and surpass client expectations.

• Effectively manage workload and adhere to both client and internal deadlines.

• Serve various client industry sectors throughout the broader organization.

• Exhibit innovative thinking and adopt a consultative approach.

• Utilize R&M and Navan technology proficiently, sharing insights with clients and team members.

• Execute reservations for air travel, rail, car rentals, ferries, black cars, and charters.

• Maintain a complete client portfolio to the highest standards.

• Foster significant internal and external relationships.

• Identify and implement strategies to enhance booking value.

• Apply diverse fare types and ticketing methods while staying informed about industry advancements.

• Collaborate with the International Fares Desk to pinpoint differences in cross-market and local inventories.

• Secure optimal hotel rates through GDS and non-GDS channels and supplier partnerships.

• Monitor bookings for additional savings upon trip completion.

• Enforce client policy to promote compliance and improve the traveler experience.

• Supervise client experience using mixed-mode booking tools and offer first-line support for offline and online bookings.

• Provide proactive and cost-effective travel solutions.

• Adhere to client policies and guidelines.

• Meet account SLAs.

• Engage regularly with international colleagues.

• Implement quality control measures in accordance with company and GREC standards.

⛳️ Requirements

• Prior VIP experience is advantageous.

• Results from skills assessments will be taken into account.

• Outstanding telephone etiquette and written communication skills.

• Ability to effectively utilize available resources to accomplish tasks within set deadlines.

• Demonstrated experience in a core business travel setting.

• Proficient in one or more GDS systems: Sabre, Galileo, Amadeus.

• Familiarity with mixed-mode booking tools and first-line product support for both offline and online bookings.

• Extensive knowledge of the travel industry and market products, including various types of aircraft and cabin options.

• Understanding of Low-Cost Carriers and their diverse offerings.

• Well-versed in various rail, black car, LCC, and OTA booking systems.

• Team-oriented approach in an office environment.

• Proficient in MS software applications.

• Capability to develop exceptional rapport with all clients.

• Strong attention to detail.

• Enthusiastic attitude and eagerness to learn.

• Commitment to attending and completing all relevant training independently.

• Achieve individual and team-oriented business goals.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Flexible working arrangements to promote work-life balance.

• Comprehensive health and wellness benefits.

• Collaborative and supportive team environment.