Priority Desk Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Distribute hourly, daily, and weekly OOH MI reports both internally and to external suppliers.

• Utilize performance data and in-day KPIs to pinpoint issues and address them directly with providers whenever feasible.

• Collaborate proactively with suppliers and drivers to resolve operational issues that arise during the day.

• Escalate problems to the relevant operational teams when intervention or additional support is necessary.

• Maintain live action trackers to identify and monitor root causes throughout the week.

• Investigate issues related to individual shops or lockers, driver compliance, capacity challenges, and route planning opportunities.

• Work closely with third-party suppliers to sustain and enhance operational performance.

• Support a seven-day operation as ASDA Click & Collect volumes are implemented.

• Maximize Day 1 delivery success and monitor actions until they are resolved.

⛳️ Requirements

• Exceptional communication skills across various channels.

• Ability to perform effectively under pressure within a fast-paced environment.

• Strong working knowledge of standard Microsoft Office applications.

• Confidence in using Excel for data entry and basic data manipulation.

• Proactive mindset for identifying and resolving operational challenges.

• Capability to establish effective working relationships with third-party suppliers and drivers.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive and dynamic work environment.