Priority Desk Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the complete journey of priority parcels utilizing daily data.

• Detect parcels that may miss SLA deadlines or face non-delivery issues.

• Address in-day operational challenges and escalate concerns to relevant teams.

• Reach out to couriers and contractors proactively to tackle delivery problems.

• Collaborate with Depot, Delivery Unit, Operations, and contractor teams to recover volume and sustain Day 1 SLA performance.

• Deliver regular management information (MI) and visibility regarding priority parcel performance.

• Assist priority clients, ensuring that fresh food parcels receive extra attention.

• Foster relationships with internal stakeholders, Commercial Managers, and clients.

• Enhance customer satisfaction and client performance by boosting successful Day 1 deliveries.

⛳️ Requirements

• Exceptional communication skills across various channels.

• Ability to perform effectively under pressure in a dynamic environment.

• Proficient knowledge of standard Microsoft Office applications.

• Confidence in using Excel for basic data manipulation tasks.

• Proactive mindset for identifying and addressing operational challenges.

• Strong skills in relationship-building with a focus on customer satisfaction.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness programs.

• Flexible work arrangements and a supportive team environment.