Priority Desk Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the complete journey of priority parcels by analyzing daily data.

• Detect parcels that may not meet SLA requirements and swiftly address any issues.

• Refer issues to the appropriate teams when further assistance is necessary.

• Actively engage with couriers and contractors to resolve operational challenges on the same day.

• Collaborate with Depot, Delivery Unit, Operations, and contractor teams to recover volumes and uphold Day 1 SLA performance.

• Deliver regular management information and visibility regarding priority parcel performance.

• Assist priority clients and ensure that fresh food parcels receive heightened attention.

• Foster relationships with internal stakeholders, Commercial Managers, and clients.

• Enhance customer satisfaction and client performance by boosting successful Day 1 deliveries.

⛳️ Requirements

• Outstanding communication abilities across various channels.

• Capability to perform effectively under pressure in a dynamic environment.

• Proficient in standard Microsoft Office applications.

• Comfortable using Excel for basic data manipulation tasks.

• Proactive in identifying and resolving operational challenges.

• Strong skills in building relationships and a customer-centric approach.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive and inclusive work environment.