Priority Desk Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the complete journey of high-priority parcels utilizing daily data.

• Recognize high-priority parcels that may miss their service level agreements (SLA) or face non-delivery issues.

• Address operational challenges whenever feasible and escalate matters to the relevant teams as necessary.

• Actively engage with couriers and contractors to resolve same-day operational challenges.

• Collaborate with Depot, Delivery Unit, Operations, and contractor teams to recover volume and uphold Day 1 SLA performance.

• Deliver regular management information (MI) and visibility regarding the performance of priority parcels.

• Assist priority clients, ensuring that fresh food parcels receive heightened attention.

• Cultivate strong relationships with internal stakeholders, Commercial Managers, and clients.

• Enhance customer satisfaction and client outcomes by boosting the success rate of Day 1 priority parcel deliveries.

⛳️ Requirements

• Outstanding communication abilities across various channels.

• Capacity to perform effectively under pressure in a dynamic, fast-paced setting.

• Proficient working knowledge of standard Microsoft Office applications.

• Comfortable utilizing Excel for basic data manipulation tasks.

• Proactive mindset in identifying and addressing operational challenges.

• Strong skills in relationship building and a customer-oriented approach.

🏝️ Benefits

• Comprehensive training and professional development opportunities.

• Access to employee wellness programs and resources.

• Competitive salary with performance-based incentives.

• Flexible working arrangements to support work-life balance.