Priority Desk Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Distribute hourly, daily, and weekly Out-Of-Home Market Intelligence reports both internally and to external suppliers.

• Utilize performance data and in-day Key Performance Indicators to pinpoint issues and address them directly with providers when feasible.

• Actively collaborate with suppliers and drivers to resolve in-day operational challenges.

• Escalate problems to the appropriate operational teams when intervention or further assistance is necessary.

• Maintain real-time action trackers to identify and monitor root causes throughout the week.

• Investigate issues related to individual shops or lockers, driver compliance, capacity constraints, and opportunities for route planning.

• Work closely with third-party suppliers to sustain and enhance operational performance.

• Support seven-day operations as ASDA Click & Collect volumes are implemented.

• Maximize Day 1 delivery success and track actions to ensure resolution.

⛳️ Requirements

• Exceptional communication skills across various channels.

• Ability to perform effectively under pressure in a dynamic environment.

• Proficient working knowledge of standard Microsoft Office applications.

• Confidence in using Excel for data entry and basic data manipulation.

• A proactive mindset towards identifying and addressing operational challenges.

• Capability to establish effective working relationships with third-party suppliers and drivers.

• Willingness to support seven-day operations as ASDA Click & Collect volumes are rolled out.

🏝️ Benefits

• Competitive salary and performance-related bonuses.

• Opportunities for professional development and career progression.

• Flexible working hours to promote work-life balance.

• Access to employee discounts and perks.