Principal Technical Product Manager – Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire product lifecycle from initial concept to launch and ongoing optimization.

• Convert business priorities into precise technical requirements, user stories, and delivery schedules.

• Drive the development of the roadmap in alignment with strategic goals, modernization initiatives, and business objectives.

• Collaborate closely with engineering teams to design scalable architectures, integrations, and APIs.

• Lead product development initiatives that combine software with physical hardware components, including self-service solutions.

• Manage and standardize product and operational documentation across various state jurisdictions, ensuring accuracy, consistency, and compliance with specific state requirements.

• Translate diverse state regulations and workflows into scalable product requirements and repeatable processes.

• Assist in the delivery of complex, multi-state programs within regulated environments.

• Serve as the bridge connecting product, engineering, operations, and external partners.

• Contribute to the vendor strategy, encompassing evaluation, onboarding, and performance management.

• Lead the prioritization of features, enhancements, and defects to optimize revenue, retention, and operational efficiency.

• Identify and implement opportunities to minimize technical debt and enhance system performance.

• Establish success metrics and leverage data to guide decisions and continuous improvement.

⛳️ Requirements

• Over 8 years of experience in product management or technical program management.

• Strong technical proficiency, including knowledge of APIs, system architecture, integrations, and SaaS platforms.

• Experience working in multi-state or highly regulated settings that necessitate detailed documentation and compliance adherence.

• Proven track record of creating, managing, and scaling documentation that supports product delivery, operations, and regulatory requirements.

• Demonstrated experience with hardware-integrated products, preferably in self-service kiosk environments.

• Proficient in translating business needs into solutions that encompass both software and physical systems.

• Experience in building or managing products within a multi-tenant environment, with a grasp of tenant configuration, data separation, and scalable architecture.

• Background in government, fintech, automotive, or other similarly regulated industries.

• Direct experience managing state-by-state product variations within a unified, multi-tenant platform.

• Hands-on experience with self-service kiosk platforms, unattended systems, or hardware ecosystems.

• Expertise in creating scalable documentation frameworks or playbooks across jurisdictions.

🏝️ Benefits

• Competitive benefits and compensation package