Principal Technical Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide technical consulting services to customers and partners across diverse industries.

• Analyze client business, processes, systems, and technology needs while offering best practice recommendations.

• Evaluate existing challenges, determine desired future outcomes, and propose suitable solutions.

• Engage in the design, implementation, and delivery of Ping Identity IAM products.

• Install, deploy, and configure solutions from Ping Identity.

• Collaborate with internal teams at Ping to resolve escalated customer concerns.

• Participate in pre-sales services, including estimating effort, delivering best-practice presentations, and conducting feasibility assessments.

• Create technical consulting resources, including best-practice materials, report templates, delivery guides, and articles for the knowledge base.

• Assist partners in aligning their architectures with Ping best practices.

• Mentor and support both internal and external technical teams.

• Lead technical delivery from the discovery phase through design, implementation, testing, production readiness, and handover.

• Design and validate secure, scalable, and highly available IAM deployments across cloud, hybrid, and on-premises settings.

• Troubleshoot intricate implementation and production challenges utilizing logs, traces, configurations, and network behavior.

• Collaborate with Support and Product Engineering teams to facilitate issue resolution.

• Define and implement integration, end-to-end, performance, and resilience testing.

• Aid in cutover and go-live planning.

• Generate implementation documentation, runbooks, and knowledge transfer materials.

• Balance security measures with seamless user experiences in identity journeys and recommendations.

• Report directly to the Director of Professional Services.

⛳️ Requirements

• Over 5 years of experience in a consulting role, including at least 2 years specifically in Identity and Access Management within a sizable organization or enterprise.

• Consulting expertise in Identity and Access Management, with hands-on System Integration and Implementation experience.

• Experience with a capability-maturity approach to IAM deployments.

• Proficient knowledge of TCP/IP networking, OAuth 2.0, SAML 2.0, OIDC, LDAP, and data storage solutions.

• Proficient in Java, JavaScript, Groovy, HTML, and CSS.

• Experience in estimating and sizing projects effectively.

• Self-driven, organized, capable of working independently, and managing communications effectively.

• Bachelor of Science in a relevant field or equivalent level of work experience.

• Willingness to travel up to 50% of the time.

• Exceptional skills in cross-functional collaboration, especially with Go-To-Market teams.

• Excellent verbal and written communication abilities.

• Practical experience in integrating IAM platforms with enterprise directories, applications, APIs, and identity systems, including federation, authentication, and user lifecycle or provisioning processes.

• Familiarity with SCIM, HTTP/REST APIs, FIDO, OAuth 2.0, SAML 2.0, OIDC, LDAP, and common directory and federation patterns.

• Experience in designing or delivering IAM solutions in cloud, hybrid, or on-premises environments.

• Strong diagnostic abilities across application, identity, and network layers, using logs and traces to resolve integration challenges.

• Experience in planning and executing technical testing, production cutovers, and transitioning to customer or partner operations.

• Ability to facilitate technical discovery and design workshops and articulate trade-offs clearly.

• Experience with structured delivery methodologies, including managing technical risks, dependencies, decisions, and changes.

• Computer and Software Security certifications are a plus.

• ForgeRock or Ping training badges/certifications are a plus.

• Familiarity with DevOps best practices, deployment automation tools, CI/CD, Docker, Terraform, and Kubernetes is advantageous.

• Experience with Ping Identity products and architectures is a plus.

• Experience with identity governance, privileged access, customer identity, or workforce identity scenarios is advantageous.

• Familiarity with observability and operational tooling is advantageous.

• Experience with source control, infrastructure-as-code, configuration management, and automated testing is advantageous.

• Experience in migrating identity services, applications, or user populations from legacy platforms is advantageous.

🏝️ Benefits

• A company culture that empowers you to excel in your work.

• Employee Resource Groups that foster a sense of belonging for all employees.

• Regular team bonding and company-wide events.

• Competitive benefits and perks package.

• Global volunteering and community engagement initiatives.

• Generous paid time off and holiday schedule.

• Parental leave policies.

• Progressive healthcare options.

• Retirement programs.

• Opportunities for education reimbursement.

• Commuter offset available for specific locations.

• A flexible and collaborative work environment.