Principal Specialist, Analytics SE

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Support Salesforce's Commercial business across AMER Financial Services and all industries in Canada.

• Collaborate with customers, Sales, Product, and Professional Services throughout the customer lifecycle.

• Propel the technical sale of Analytics and Tableau solutions.

• Gather business requirements and formulate technical sales strategies.

• Configure and showcase Salesforce Analytics solutions that meet customer needs and deliver business value.

• Align innovative strategies with technology solutions in complex accounts through storytelling.

• Collaborate with clients, internal team members, and C-level client contacts to achieve consensus on multi-product technology solutions.

• Assist in business development, operations and IT strategies, along with executive-level product demonstrations.

• Serve as a trusted advisor to implement innovative solutions and enhance business performance.

• Address ambiguous business challenges through research, business assessment, opportunity definition, and actionable recommendations.

• Assess solution options and foster consensus among key stakeholders.

• Illustrate connected experiences via software demonstrations and rapid prototyping.

• Provide executive-level software demonstrations, develop future-state customer journey strategies, and create long-term IT roadmaps.

• Support customers, Account Executives, and Professional Services with discovery, analysis, and strategic solution recommendations.

• Identify customer business needs and recommend the optimal Salesforce solution.

• Develop and present tailored Salesforce solution demonstrations and proofs of concept for various customer personas.

• Demonstrate comprehension of customer architecture as it pertains to Salesforce solutions.

• Lead cross-functional solution guides and align them with opportunity strategies.

• Create and deliver customer experience narratives enhanced by Salesforce technologies.

• Complete product, sales, and procedural training and obtain certifications.

⛳️ Requirements

• Familiarity with Tableau or similar applications, relational databases, and web technologies.

• Outstanding oral, written, presentation, collaboration, interpersonal, and communication skills.

• Ability to adapt and collaborate as part of a team to address technical challenges in a fast-paced and dynamic industry.

• A minimum of 4 years of professional experience is required.

• Previous experience as a solution/sales engineer, consultant, or data analyst is preferred.

• Current Salesforce (CRMA, D360, Agentforce) and Tableau Certifications are preferred.

• Direct experience with Salesforce CRM Analytics and/or Tableau Cloud/Server/Next is preferred.

• Basic programming knowledge in HTML and other web-based technologies is preferred.

• Familiarity and experience with AI tools and technologies is preferred.

• A B.S. in Computer Science, Software Engineering, MIS, or equivalent relevant experience is required.

• Willingness to travel based on territory alignment and region, up to 50%.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available for certain roles.

• Equity may be available for certain roles.

• Participation in product, sales, and procedural training and certifications.

• Reasonable accommodations during the application or recruiting process.