Principal Solutions Architect – AI Onboarding

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main technical contact for a select group of strategic accounts in the EMEA region, gaining comprehensive knowledge of their use cases, architecture, teams, and business objectives.

• Oversee the resolution of technical issues from start to finish, collaborating with Support and Engineering on escalations while conducting root-cause analyses. Provide direct troubleshooting within your accounts to expedite resolutions and enhance customer trust.

• Assist customers in leveraging Solo.io products to address modern workloads, including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and ensuring secure model traffic at scale.

• Proactively promote product adoption by uncovering new use cases and presenting opportunities for customers to maximize their value from the Solo.io product suite.

• Advise customers on best architectural practices, performance optimization, and operational excellence within their Solo.io implementations.

• Create and deliver customized training sessions, workshops, and enablement materials to enhance customer self-sufficiency.

• Advocate for the customer within Solo.io, translating their requirements into actionable insights for Product Management and Engineering.

• Collaborate with the account team (CSM, AE, SE) to identify and mitigate technical risks, assess renewal health, and explore expansion opportunities.

⛳️ Requirements

• More than 5 years in a customer-facing technical position such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.

• Extensive knowledge of cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).

• At least 1 year of hands-on experience with AI/ML technologies — including LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.

• Demonstrated success in managing technical relationships with large, strategic enterprise clients in a post-sales environment.

• Strong troubleshooting capabilities and the ability to operate within complex, multi-team production settings.

• Exceptional communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences, from platform engineers to senior executives.

• Proficiency in scripting or programming (e.g., Go, Python, Bash) for diagnostics, automation, and reference implementations.

• A Bachelor’s degree in a technical discipline or equivalent industry experience.

🏝️ Benefits

• Solo is an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not face discrimination based on disability.