Principal ServiceNow Consultant – CSM, ITSM

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee enterprise-wide technical governance for the ServiceNow platform.

• Assist in the development of training plans and implementation methodologies.

• Create standards, best practices, and training materials for team members, collaborating with technical architects and leads.

• Formulate project strategies and technical options that align customer objectives with financial limitations.

• Direct technical delivery and offer oversight and project guidance for Digital Velocity solutions.

• Offer expert advice on ServiceNow topics and solution architecture to both customers and internal stakeholders.

• Identify and communicate risks and alternatives to executives and stakeholders.

• Address complex technical challenges.

• Present and articulate solutions to customer technical and business executive leadership.

• Convey intricate concepts, anticipate objections, and align expectations among stakeholders.

• Foster client relationships as a trusted advisor and guide engineers.

• Travel to CDW locations or client sites as necessary.

⛳️ Requirements

• Bachelor's degree along with over 10 years of experience in enterprise ServiceNow consulting, architecture, or platform delivery, or over 14 years of relevant experience.

• Proficient in ServiceNow CSM and ITSM.

• ServiceNow Certified Technical Architect (CTA) certification is mandatory.

• Proven leadership experience in large-scale ServiceNow implementations.

• Subject matter expertise with the ability to keep abreast of emerging technologies.

• Capability to develop IT service offerings.

• Established ability to maintain client relationships as a trusted advisor and mentor to engineers.

• Excellent communication skills with experience in presenting and recommending technology solutions.

• Ability to cultivate relationships at all organizational levels and present complex solutions effectively.

• Capacity to multitask, prioritize, and thrive in fast-paced and ambiguous environments.

• Willingness to travel to CDW locations or client sites.

• A valid U.S. driver's license is required.

🏝️ Benefits

• Annual bonus target of 10% subject to the terms and conditions of the plan.

• Benefits overview available at https://cdw.benefit-info.com/.

• Salary ranges may vary based on geographic differentials.

• Collaborative work environment.

• Professional growth support.

• Opportunities for AI learning and experimentation.