Senior ServiceNow Developer – ITSM, ITOM, Scoped App

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Establish and execute ServiceNow architecture standards that align with client business goals, IT strategies, platform standards, and long-term technical guidelines.

• Create, develop, and configure functionalities across ITSM, ITOM, scoped applications, workflows, business rules, UI policies, integrations, and custom development.

• Assist with ATO activities, patching, upgrades, environment clones, MID Server management, performance optimization, and resolution of production issues.

• Evaluate current applications and platform capabilities to uncover opportunities for optimization, automation, reduction of technical debt, and enhancement of user experience.

• Propose and document actionable solutions utilizing ServiceNow capabilities, client usage patterns, product entitlements, and federal program priorities.

• Provide solutions that encompass out-of-the-box features, custom applications, integrations, and scoped app development.

• Collaborate with product owners, business analysts, developers, client stakeholders, and technical teams to convert business requirements into scalable, standards-compliant solutions.

• Participate in sprint planning, reviews, retrospectives, backlog refinement, solution discussions, and other Agile or SAFe ceremonies.

• Conduct code reviews, guide development standards, and ensure that implementations are maintainable and in line with ServiceNow best practices.

• Develop architecture diagrams, configuration specifications, workflow designs, data models, integration strategies, implementation guidance, and materials for knowledge sharing.

• Confirm that configurations and customizations comply with federal security, compliance, accessibility, and operational standards.

• Share subject matter expertise for proposals, solution development, technical demonstrations, communities of practice, and reusable delivery assets.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 5 years of practical ServiceNow development, implementation, or architecture experience, including ITSM, ITOM, and scoped applications.

• Must be a U.S. Citizen or Green Card holder due to federal contract stipulations.

• Capability to obtain and maintain a Federal Public Trust clearance.

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be executed in the U.S.

• Experience with ServiceNow ITAM, App Engine, or custom application development.

• Strong grasp of ServiceNow architecture, platform administration, workflows, integrations, data models, and security protocols.

• Familiarity with Service Portal/Employee Center.

• Experience in designing or supporting ServiceNow integrations with external systems and enterprise platforms.

• Background in Agile, SAFe, DevSecOps-aligned teams, technical documentation, testing support, and production troubleshooting.

• Exceptional analytical, problem-solving, and decision-making abilities.

• Ability to thrive in a dynamic, matrixed, client-focused team environment.

• Skill in managing multiple priorities and adapting focus as client, contract, or delivery demands evolve.

• Proficiency in building consensus among stakeholders, technical teams, product owners, leadership, and client representatives.

• Experience in demonstrating solutions, briefing leadership, and presenting recommendations to senior stakeholders.

• Strong written and verbal communication skills, including the ability to articulate technical solutions clearly to both technical and non-technical audiences.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career growth.

• Supportive and collaborative work environment.