Platform & Governance Lead Architect – ServiceNow, CM

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Offer expert advice on the capabilities, customization, and best practices of ServiceNow.

• Lead the design and architecture of ServiceNow solutions in line with client needs.

• Identify and address potential challenges in solutions.

• Support the implementation process and provide technical oversight.

• Ensure that delivery adheres to ICF and ServiceNow standards and processes.

• Oversee the integration of ServiceNow with other systems and applications.

• Maintain data consistency and integrity across various platforms.

• Analyze performance and optimize to resolve bottlenecks.

• Design quality assurance plans to ensure technical deliverables meet established standards.

• Collaborate with project managers to uphold project scope and timelines.

• Communicate project updates to practice leadership and clients.

• Assist in deployment registrations to uphold ServiceNow partner status.

• Create security plans and ensure compliance with necessary security requirements.

• Develop architecture diagrams, design specifications, and implementation guidelines.

• Contribute to the knowledge base and lead sessions for knowledge sharing.

• Remain informed about ServiceNow, integrated technologies, tools, and industry trends.

• Build and nurture relationships with clients.

• Mentor and guide ServiceNow professionals while tailoring growth plans.

• Promote collaboration among ICF, ServiceNow, and clients.

• Facilitate collaboration and resolution of issues.

• Create client roadmaps and identify opportunities for ICF services and ServiceNow license sales.

• Present proposed solutions to prospective clients.

• Work with proposal teams on technical proposals and oral presentations.

⛳️ Requirements

• A minimum of 8 years of experience in implementing or architecting ServiceNow solutions.

• Experience in implementing at least two of the following: HRSD, ITSM, Discovery, Service Mapping, or Software/Hardware Asset Management.

• Must possess an active Top Secret Clearance.

• Must be a resident of the U.S.

• Must be authorized to work in the U.S.

• All work must be conducted within the U.S.

• Preference for candidates with ServiceNow Certified System Administrator, ServiceNow Certified Master Architect, or ServiceNow Certified Application Developer certifications.

• Experience with Integration Hub, REST API, and custom integration scripting.

• Extensive experience with the ServiceNow platform and third-party technologies.

• Proficiency in JavaScript, GlideScript, and other relevant programming languages.

• Experience in designing and leading complex solutions and integrations.

• Expertise in system architecture and design principles.

• Exceptional written and verbal communication skills.

• Strong problem-solving and critical-thinking capabilities.

• Skills in communication, presentation, and stakeholder management.

• Comprehensive understanding of ServiceNow best practices and industry trends.

• Strong conflict resolution skills.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for individuals with disabilities, disabled veterans, and sincerely held religious beliefs.

• Confidential accommodation support available.

• Benefits information provided in accordance with the Transparency in Coverage Act.