Associate Delivery Director, ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and ensure the successful implementation and support of ServiceNow engagements.

• Foster business development within the State and Local Government sector.

• Assist in executing the segment strategy.

• Advocate for ServiceNow platform solutions internally across State and Local Government segments.

• Facilitate pre-sales activities, including leading sales calls, proposal creation, and client presentations.

• Support practice leadership in formulating sales strategies to promote practice growth.

• Oversee recruiting efforts to build a team that supports sales growth and ensures high-quality, repeatable engagements.

• Guarantee the quality of overall delivery execution through effective oversight and governance.

• Mentor junior team members on ServiceNow platform best practices, business analysis, and project management.

• Drive revenue across ServiceNow solution offerings, targeting over $2 million in the first year.

• Cultivate relationships and partnerships with segment teams, aligning sales pursuits, resource capacity, capabilities, and industry insights.

• Establish relationships with ServiceNow Account leads and assist in joint sales initiatives.

• Aid in the creation of thought leadership content and marketing materials.

• Stay informed about industry best practices, business drivers, and the evolution of ServiceNow products.

⛳️ Requirements

• A minimum of SEVEN (7) years of professional experience.

• At least FIVE (5) years of experience with ServiceNow Applications, including leading large client implementations and support engagements.

• US Citizenship is contractually required for this position.

• Willingness to travel up to 25%.

• In-depth technical knowledge of the ServiceNow Platform; expertise in multiple solution areas.

• Active ServiceNow certifications or the ability to obtain relevant certifications upon hire.

• Strong business development skills and capability to manage relationships with clients and internal stakeholders.

• Experience in business operations and/or strategic planning.

• Proven ability to manage multiple clients effectively.

• Excellent communication and presentation skills.

• Bachelor’s degree is required.

• Familiarity with Project Management and Agile Scrum or SAFe delivery standards.

• Active Public Trust/Secret Clearance or the ability to obtain clearance.

• Project Management Professional (PMP) Certification is preferred.

• Agile Scrum or SAFe Agile certification is preferred.

• Previous experience in building a ServiceNow practice area or delivery team is preferred.

• Preferred candidates should be local to the Washington DC area or willing to relocate.

🏝️ Benefits

• Comprehensive total rewards package.

• Flexible benefits package.

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Discretionary variable incentive bonus may be available.

• Parental Leave and Adoption Assistance.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability coverage.

• Student Loan PayDown program.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Mobility Stipend.