Principal Product Manager, Commerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the vision, product strategy, and roadmap for Recurly Commerce.

• Assume full responsibility for the commercial success of the product line.

• Construct and expand a B2B product from initial concepts to substantial traction.

• Create a distinctive roadmap leveraging insights from the Shopify ecosystem.

• Coordinate with stakeholders from Engineering, Sales, Marketing, and Customer Success.

• Collaborate with Sales and Marketing on product positioning, pricing strategies, and enablement activities.

• Interact directly with customers and prospects to validate concepts and bolster pipeline confidence.

• Oversee the complete product lifecycle from discovery to launch.

• Define and take ownership of KPIs, including subscriber growth, retention, merchant health, and ACV.

• Draft specifications, manage customer escalations, prepare sales talk tracks, and troubleshoot webhook issues with Engineering.

⛳️ Requirements

• Experience in building and scaling a B2B product from scratch in a startup environment.

• In-depth, hands-on knowledge of the Shopify ecosystem, including API architecture, Shopify Plus, and partner/app requirements.

• Ideally, background in subscription, billing, or commerce-related products.

• An entrepreneurial mindset with a General Manager's approach, comfortable navigating ambiguity and taking accountability for outcomes.

• Proven ability to drive alignment and deliver results across Product, Engineering, Sales, Marketing, and Customer teams.

• Strong fundamentals in product management, focusing on vision-setting, strategy formulation, and roadmap development.

• Technical proficiency in APIs, infrastructure, and data; capable of assessing technical trade-offs.

• Excellent communication skills, adaptable for interactions with customers, sales representatives, engineers, and executives.

• Over 7 years of experience in B2B SaaS product management, including direct ownership from 0 to 1.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• Life insurance coverage.

• Short- and long-term disability benefits.

• Hospital indemnity insurance.

• Coverage for critical illnesses.

• Employee accident protection.

• Health savings account (HSA) with company contributions.

• Flexible spending account (FSA) options available.

• Employee assistance program.

• Legal insurance coverage.

• Pet insurance options.

• 401(k) Retirement Plan with company matching contributions.

• Flexible time off policies.

• Company-sponsored events.

• Opportunities for training and development.

• Tuition reimbursement programs.

• Commuter benefits.

• Volunteer opportunities available.

• Reasonable accommodations for candidates with disabilities during the recruitment process.