Principal Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Drive the product strategy and implementation across various products and initiatives.

• Take ownership of customer challenges and product results from the discovery phase through to launch and user adoption.

• Engage in ongoing discovery processes with customers, developers, and business users.

• Identify and confirm AI workflows along with measurable customer value.

• Monitor customer requirements, competitor activities, agent frameworks, model providers, and policy changes.

• Enhance product knowledge, conduct demonstrations, configure pilot programs, and create functional prototypes.

• Establish requirements for AI-enhanced products, including agent roles, permissions, human review processes, audit trails, and feedback mechanisms.

• Collaborate with engineering on decisions related to architecture, security, privacy, tenancy, reliability, and auditability.

• Manage coordinated product roadmaps spanning 6–12 months across various products and projects.

• Provide recommendations for building, buying, hybrid solutions, and phasing out products.

• Set the product vision, develop contingency plans, positioning, go-to-market strategies, and pricing models.

• Define and communicate product success metrics and design experimentation protocols.

• Draft product requirements and oversee execution involving engineering, design, and relevant stakeholders.

• Oversee scope management, user acceptance testing, launch readiness, and address risks, blockers, and dependencies.

• Collaborate on capacity planning and return-on-investment evaluations.

• Present product strategies and supporting evidence to executives, engineers, portfolio companies, and customers.

• Facilitate customer discovery sessions, demonstrations, workshops, and pilot evaluations.

• Mentor product managers, co-ops, and designers.

• Assist with recruiting and onboarding processes.

• Develop reusable product management playbooks.

• Represent Redcan products within the OpenText Ventures ecosystem.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent education or work experience.

• 8+ years of experience in product management.

• Proven end-to-end ownership of B2B SaaS products or platforms.

• Leadership experience across multiple products, initiatives, or teams.

• Experience in deploying AI or LLM-powered features to production.

• Familiarity with quality assessment, failure modes, and cost management principles.

• Experience with developer platforms, enterprise software, or low-code and workflow products.

• Background in government, public sector, or regulated industries is a plus.

• Technical proficiency with architecture documentation, API specifications, and pull requests.

• Hands-on experience with AI tools for prototyping, analysis, research synthesis, and writing specifications.

• Demonstrated entrepreneurial initiative, ownership, and strong communication abilities.

• Must be authorized to work in Canada without the need for sponsorship.

• Willingness to undertake occasional, reasonable business travel is required.

• Ability to collaborate effectively during core Eastern Time Zone hours, typically from 9 a.m. to 5 p.m.

• Preferred qualifications include knowledge of Agentic AI, Model Context Protocol (MCP), workflow and case management, enterprise SaaS foundations, AI coding or design tools, familiarity with the Canadian public sector context, and experience in the OpenText ecosystem.

🏝️ Benefits

• Standard 4 weeks of vacation.

• 10 wellbeing days.

• Fully-covered benefits.

• Flexible work arrangements to accommodate personal commitments around core hours.

• Regular travel opportunities for customer interactions, industry events, and team collaborations.