Principal Presales Engineer

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Collaborate with Account Executives to carry out pre-sales initiatives such as opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.

• Conduct technical discovery sessions with clients to identify their needs and challenges, showcasing our ability to support their success and effectively resolve their issues.

• Develop and deliver impactful and intricate presentations and product demonstrations to highlight the capabilities of Twilio Communications Products.

• Position yourself as a trusted advisor for our clients, presenting innovative solutions and architectures that drive and enhance innovation.

• Engage with the broader Solutions Engineering community by sharing knowledge, creating demonstration materials, and developing reusable presentations.

⛳️ Requirements

• Bachelor’s and/or Master’s degree in a technical field (Engineering, Mathematics, Computer Science) or equivalent practical experience.

• At least 8 years in a solutions engineering (presales) role focused on selling complex technical products, or over 10 years of professional experience in supporting technical products, with particular emphasis on customer-facing roles in delivery or consulting.

• Proven background in customer engagement and supporting products and technologies, along with the ability to communicate the ROI of products across various use cases to clients.

• Exhibits outstanding technical expertise and thought leadership, actively helping shape the team’s strategic direction.

• Exceptional written and verbal communication skills, adept at conveying strategic vision and inspiring and influencing stakeholders at all organizational levels, both internally and externally.

• Customer-focused problem solver, skilled in balancing the creation of innovative technical solutions with prioritizing the customer’s best interests.

• Strong time management and prioritization abilities, capable of managing competing priorities in a fast-paced environment.

• Prior software development experience in one or more of the following areas:

• Backend (Java, C#, Node.js, Python, PHP)

• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)

• Experience with building REST APIs.

• Experience managing strategic accounts and promoting new use cases and technologies in regulated verticals.

• Outline educational qualifications, prior job experience, certifications, technical skills, and soft skills required.

🏝️ Benefits

• Health care insurance.

• 401(k) retirement account.

• Paid sick time.

• Paid personal time off.

• Paid parental leave.