Principal Instructor

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Provide advanced, hands-on technical training on the complete SOTI ONE Platform, which includes SOTI MobiControl, SOTI XSight, SOTI Connect, SOTI SNAP, and SOTI Identity.

• Instruct and resolve issues related to architecture-level deployments, infrastructure dependencies, high availability, scalability, networking, firewall, proxy, and PKI requirements.

• Educate on enterprise identity and security, covering topics such as Active Directory/LDAP, Microsoft Entra ID, SAML/OIDC, certificate-based authentication, RBAC, and compliance enforcement.

• Showcase managed-device ecosystems, which encompass Android Enterprise, Apple platform management, Windows modern management, rugged devices, printers, and IoT endpoints.

• Illustrate advanced configuration and automation techniques, including kiosk profiles, policy and compliance rules, application management, scripting, REST APIs, and third-party integrations.

• Analyze complex technical issues in real-time using logs, network traces, and known-issue knowledge, while documenting guidance.

• Mentor learners and regional colleagues, sharing technical expertise across global audiences.

• Monitor product roadmaps and spearhead training for new product launches.

• Implement adult learning principles and collaborate with Instructional Design on course structure.

• Design scenario-based labs, troubleshooting challenges, and practical assessments.

• Tailor facilitation to accommodate varying technical levels, cultures, languages, and English proficiency.

• Define and validate cloud-hosted and on-premises training lab environments, including devices, emulators, certificates, and integrations.

• Ensure lab readiness and restore training environments under time constraints.

• Lead global training initiatives, supervise regional quality, and travel extensively for instructor-led training sessions.

• Develop comprehensive global training plans and coordinate delivery across regions and time zones.

• Represent SOTI to strategic customers, channel partners, and OEM alliances.

• Manage relationships with internal stakeholders, training requests, partner concerns, and commercially sensitive information.

• Provide subject-matter expertise and learner feedback to Product Management, R&D, Instructional Design, Sales Engineering, Professional Services, Technical Support, Channel, Alliances, Marketing, and Events.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Technology, Engineering, Adult Education, or a related field, or equivalent professional experience.

• Over 8 years of progressive experience in enterprise technology roles.

• At least 5 years of experience delivering technical training to technical audiences within an enterprise software context.

• Expert practical knowledge of enterprise mobility and unified endpoint management (MDM/EMM/UEM) platforms, including Windows modern management and Apple platforms.

• Strong foundational knowledge in infrastructure, including Windows Server, IIS, Microsoft SQL Server, TCP/IP, DNS, ports, firewalls, proxies, PKI and certificates, directory services, identity providers, and Azure/AWS.

• Demonstrated ability to troubleshoot complex, multi-component systems in high-visibility, live environments.

• Proficient in scripting, automation, and REST APIs.

• Exceptional presentation and communication skills suitable for executive-level interactions.

• Excellent command of written and spoken English.

• Experience working with global, multicultural audiences and partner ecosystems, including partner relationship management.

• Familiarity with learning management systems, virtual classroom platforms, and Microsoft 365.

• Willingness and ability to travel extensively, including internationally.

• Preferred industry certifications include Android Enterprise Professional/Expert, Apple Certified IT Professional, Microsoft Certified: Endpoint Administrator Associate, CompTIA Network+/Security+, or ITIL.

• Experience with rugged and specialty devices, printers, and IoT is advantageous.

• Proficiency in additional languages is an asset.

🏝️ Benefits

• Endless opportunities to learn new things, engage with the latest technologies, and make a positive impact in the world.

• Options for virtual, web-based, and self-paced training where in-person delivery is not feasible.

• Global training and professional development opportunities.