Principal, Experience Measurement & Validation

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and enhance a phased validation system

• Set standards for experience measurement throughout the product lifecycle

• Create scalable methods for early customer engagement

• Identify requirements for behavioral data and instrumentation

• Ensure that readiness conclusions are based on both customer feedback and observed behaviors

• Construct and manage a comprehensive experience measurement framework

• Convert measurement data into clear, evidence-based insights

• Collaborate with Product teams to establish common measurement baselines

⛳️ Requirements

• Over 8 years of experience in quantitative UX research, mixed-methods research, or product insights

• Strong foundation in quantitative analysis and statistics

• Proven ability to connect customer feedback with observed behaviors

• Familiarity with UX measurement frameworks (e.g., HEART, UMUX-Lite, CSAT)

• Experience in managing staged rollouts, preview programs, or feature-flagged releases

• Excellent synthesis skills across various signal types with clear communication

• Ability to navigate ambiguity and create structure in undefined areas

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance

• 401(k) plan with company matching

• Paid parental leave, caregiver leave, and flexible time off options

• Support for mental health and wellness reimbursement

• Opportunities for career development and education assistance