Principal Engineer, Agentic Journey Engineering Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, configure, and implement agentic AI solutions utilizing Microsoft Copilot Studio.

• Create conversational and workflow agents that seamlessly integrate with Microsoft 365 applications (Outlook, Teams, SharePoint) and enterprise data sources.

• Build custom Copilot plugins and extensions to enhance agent capabilities, focusing on natural language understanding, task automation, and contextual reasoning.

• Establish agent safety and transparency features in accordance with defined governance frameworks and compliance standards.

• Collaborate with product owners and business stakeholders to convert business requirements into agent configurations and workflows.

• Oversee solution packaging, environment promotion (Dev → Test → Prod), and CI/CD pipelines through Azure DevOps.

• Manage the delivery lifecycle for agentic and AI-driven solutions, including new feature development, enhancements, defect resolution, upgrades, and production support across Copilot Studio, Power Platform, and Dynamics 365.

• Track agent performance and optimize using feedback loops, telemetry, and Power BI dashboards.

⛳️ Requirements

• Bachelor’s or Master’s degree in Computer Science, AI, Data Science, or a related discipline.

• 12+ years of overall experience in application engineering and delivery.

• At least 5+ years in a Lead / Senior Engineer role on enterprise application platforms.

• 2+ years of hands-on experience in building production GenAI / agentic solutions (chat, copilots, multi-agent orchestration, RAG).

• Strong expertise in Python, C#, or JavaScript.

• Practical experience with Microsoft Copilot Studio, Power Apps, Power Automate, and Power Platform connectors.

• Proficient in Dataverse, including data modeling, customization, and plugin development.

• Experience in building and configuring Dynamics 365 Copilot agents and extending agent capabilities within the D365 ecosystem.

• Familiarity with Dynamics 365 CRM, EIS Suite, and other core systems in insurance.

• Experience in integrating SaaS applications within a complex enterprise environment (identity management, data integration, workflow automation).

• Working knowledge of Azure cloud services, Azure Integration Services, and API Management.

• Familiarity with solution lifecycle management (managed/unmanaged solutions, ALM tooling) and CI/CD processes via Azure DevOps.

• Knowledge of source control (Git) and best practices in DevOps.

🏝️ Benefits

• Comprehensive full medical, dental, and vision insurance.

• Basic Life Insurance at no cost to the employee.

• Company-paid short-term and long-term disability.

• 12 weeks of 100% paid parental leave.

• Health Savings Account (HSA).

• Flexible Spending Accounts (FSA).

• Retirement savings plan.

• Personal Paid Time Off.

• Paid holidays and a company-wide Wellness Day off.

• Paid time off to volunteer at nonprofit organizations.

• Pet-friendly office environment.

• Commuter benefits.

• Group pet insurance.

• On-the-job training and skills development.

• Employee Assistance Program (EAP).