Principal Engagement Manager

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Collaborate with the Software Sales teams to define and propose new services and support business objectives.

• Identify the requirements of Sprinklr clients to suggest comprehensive integrated service delivery solutions.

• Create proposals and respond to RFPs/RFIs by positioning recommendations for Sprinklr deployment strategies.

• Conduct executive service-sales presentations showcasing Sprinklr's service offerings.

• Document customer requirements, both technical and organizational, during the pre-sale process.

• Craft engaging commercial proposals utilizing a variety of Sprinklr and partner delivery resources.

• Define Statements of Work that encompass scope, effort estimates, and timelines for service delivery.

• Collaborate with sales teams to develop close plans for strategic opportunities.

• Build relationships with colleagues in success, services, product, sales, and other delivery stakeholders.

• Establish connections with key customers to promote growth and opportunities.

• Update and manage the pipeline while preparing revenue forecasts for Services and Success offerings.

⛳️ Requirements

• Prior experience in business development, professional services delivery, or services sales.

• Bachelor’s degree is required.

• Fluency in English is essential; additional languages are a plus.

• Capability to work independently as well as part of a team.

• Decisive, quick-thinking, reliable, and eager to take ownership.

• Strong attention to detail while being flexible with a positive can-do attitude.

• Passionate about resolving client challenges and dedicated to client satisfaction.

• Preferred experience in the contact center/customer service software industry.

• Exceptional written, verbal communication, and presentation skills.

• Proficient in working within a highly matrixed environment.

• Flexible and proactive self-starter with excellent relationship-building abilities.

• Takes initiative and approaches all tasks and projects with proactivity.

• Ability to prioritize and manage multiple tasks with minimal supervision.

• Must work independently with significant latitude for action and decision-making while maintaining a focus on achieving optimal outcomes for Sprinklr and our customers.

🏝️ Benefits

• Comprehensive health insurance, including medical, dental, vision, and prescription drug coverage.

• 401k plan featuring 100% vested company contributions.

• Flexible paid time off policy.

• Generous caregiver and parental leave options.

• Life and disability insurance coverage.