Principal Consultant – Oracle Cloud HCM Benefits and Absence Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Maintain consistent communication with medium to large-sized clients to comprehend their needs, concerns, and feedback. Respond swiftly to client inquiries and address issues promptly.

• Align current client practices and procedures with validated HCM Cloud methodologies to meet client needs and challenges.

• Diagnose and troubleshoot issues.

• Suggest best practice solutions to address challenges.

• Identify business requirements and correlate them with the functionalities of Oracle Cloud.

• Recognize functionality gaps and create solutions to bridge them, whether through process improvements or design changes.

• Configure the Oracle Cloud to fulfill client requirements and document application setups.

• Analyze and resolve functionality issues while proactively identifying long-term solutions.

• Lead presentations for clients and internal teams.

• Guide clients on options, risks, and potential impacts on other processes or systems.

• Manage scope and client expectations for individual projects and daily activities.

• Lead and assist clients in executing test scripts.

• Participate in internal forums for training, teamwork, issue resolution, and innovative design.

• Provide knowledge transfer to clients.

• Create specification documents for the development of technical objects.

• Be a visionary leader in the Oracle Cloud domain, offering innovative product solutions.

• Continuously implement and test advanced enhancements along with new functionalities.

• Oversee client accounts, including contract renewals, upselling, and cross-selling products or services.

• Develop account plans to maximize value for both the client and Argano.

• Focus on maintenance, reconfigurations, new functionalities, or modules.

• Ensure high levels of client satisfaction by providing exceptional service and addressing any client issues or complaints.

• Collaborate with clients to grasp their business goals and objectives, offering strategic insights and recommendations to help them achieve their goals using the company's products or services.

• Work closely with internal teams such as sales, marketing, and project managers to align client needs with Argano’s offerings.

• Prepare and present regular reports to management and clients, detailing key performance metrics and the status of client accounts.

⛳️ Requirements

• A Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc. is expected.

• 5 to 10 years of experience in Client Services or related fields.

• Module-specific experience in Benefits and Absence Management.

• Proven experience in understanding business practice concepts within your areas of expertise.

• A successful track record of building enduring relationships with clients.

• A Bachelor’s Degree is preferred.

• Experience with three full life cycle Oracle HCM Cloud implementations.

• Ability to comprehend fundamental system design and purpose.

• Capacity to engage effectively at both business and technical levels.

• Strong written and verbal communication skills are essential.

• Oracle certification in your modules of expertise.

• Proficiency in OTBI, HDL, HSDL, BIP, Visual Builder Studio, and FastFormula.

• Experience with Redwood implementation and upgrades is highly preferred.

• Ability to manage and deliver projects, including planning and estimating experience.

• Validated capability to support sales as a Subject Matter Expert.

• Strong interpersonal skills are necessary.

• Knowledge of challenges commonly faced by clients and support teams.

• Ability to work effectively both independently and within a team environment.

• Proficient in managing priorities and multiple clients effectively.

• Self-motivated with the ability to plan work efforts and manage priorities.

• Experience in leading and managing mid-sized client projects independently.

• Experience in delivering complex solutions to clients.

• Extensive expertise across multiple technical domains and IT knowledge.

• A proven track record of successful project management and client satisfaction.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and training.

• Supportive and inclusive company culture.