Principal Consultant – Oracle Cloud HCM Benefits and Absence Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain consistent communication with mid to large-sized clients to grasp their needs, concerns, and feedback. Address client inquiries promptly and resolve issues efficiently.

• Align current client practices and procedures with validated HCM Cloud methodologies to meet client needs and challenges.

• Diagnose and troubleshoot issues.

• Suggest best practice solutions to overcome challenges.

• Identify business requirements and correlate them with the functionalities of Oracle Cloud.

• Recognize functionality gaps and create solutions through process adjustments or design modifications.

• Configure Oracle Cloud to satisfy client requirements and document application setups.

• Analyze and resolve functionality issues while proactively identifying long-term solutions.

• Lead presentations and discussions with clients and internally.

• Advise clients on available options, risks, and any potential impacts on other processes and/or systems.

• Manage scope and client expectations for individual projects and day-to-day tasks.

• Guide and support clients in executing test scripts.

• Engage in internal forums for training, collaboration, issue resolution, and innovative design.

• Facilitate knowledge transfer to clients.

• Create specification documents for the development of technical objects.

• Serve as leaders with a vision in the Oracle Cloud space, providing innovative solutions around the product.

• Continuously implement and test advanced enhancements and new functionalities.

• Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services.

• Develop account plans to maximize value for both clients and Argano.

• Focus on maintenance, reconfiguration, new functionalities, or modules.

• Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints.

• Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company’s products or services.

• Work closely with internal sales, marketing, project managers, etc., to align client needs with Argano’s offerings.

• Prepare and present regular reports to management and clients, summarizing key performance metrics and the status of client accounts.

⛳️ Requirements

• Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc. is expected.

• 5 - 10 years of experience in Client Services or a related field.

• Module-specific experience in Benefits and Absence Management.

• Proven experience in understanding business practice concepts within your areas of expertise.

• A successful track record of building long-lasting relationships with clients.

• Bachelor's degree is preferred.

• Experience with 3 full life cycle Oracle HCM Cloud implementations.

• Ability to comprehend fundamental system design and purpose.

• Capacity to engage effectively at both business and technical levels.

• Strong written and verbal communication skills.

• Oracle certification in your areas of expertise.

• Proficiency in OTBI, HDL, HSDL, BIP, Visual Builder Studio, and FastFormula.

• Experience with Redwood implementation and upgrades is highly preferred.

• Competence in managing and delivering projects, including planning and estimating experience.

• Demonstrated ability to support sales as a Subject Matter Expert.

• Strong interpersonal skills.

• Knowledge of common challenges faced by clients and support teams.

• Ability to work effectively both autonomously and in a team environment.

• Proficient in managing priorities and multiple clients effectively.

• Self-motivated with the ability to plan work efforts and manage priorities.

• Experience in leading and managing mid-sized client projects independently.

• Experience in delivering complex solutions to clients.

• Extensive expertise in multiple technical domains and IT knowledge.

• Proven history of successful project management and client satisfaction.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• A supportive and collaborative work environment.