Principal Client Solutions Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead Strategic Technical Discovery and Workshops

• Engage in comprehensive technical and business discovery sessions with enterprise clients

• Analyze systems, integrations, and dependencies to clarify the operational environment

• Facilitate impactful discussions that minimize risk and expedite consensus

• Design Scalable, Client-Centered Solutions

• Convert complex business objectives into actionable solution designs

• Identify early-value use cases, integrations, and reporting workflows

• Ensure that proposed architectures are both commercially viable and technically sound

• Transform Discovery into Execution Clarity

• Generate detailed, builder-ready technical specifications

• Collaborate with Professional Services to maintain alignment throughout the delivery process

• Convert ambiguity into structured technical and business understanding

• Establish Technical Credibility

• Lead conversations regarding enterprise data privacy, InfoSec, and systems integration

• Clarify how Introhive interacts with platforms like enterprise CRMs and downstream AI/Data Lake architectures

• Build trust among executive and technical stakeholders

• Link Capabilities to Business Outcomes and Value

• Transform complex product capabilities into clear, value-based narratives

• Identify and articulate high-value, quick-win use cases for immediate results

• Support “land and expand” strategies that yield measurable impacts

• Assist in Strategic Sales, Renewal, and Expansion efforts

• Provide technical leadership on high-value deals, renewals, and expansions

• Collaborate across functions with Sales, Customer Success, and Services

• Reconnect solution design to business outcomes for at-risk or strategic clients

• Elevate Consulting Standards

• Exemplify world-class solutioning and discovery practices

• Mentor colleagues and develop reusable frameworks for consistency and impact

• Share insights to enhance technical credibility across the GTM team

• Feed Field Insights Back into Product and GTM Strategy

• Relay recurring patterns, integration gaps, and client challenges to Product and Marketing teams

• Transform on-the-ground intelligence into actionable recommendations for product and go-to-market strategies

⛳️ Requirements

• Over 10 years of experience in solutions architecture, pre-sales, or professional services roles within complex B2B SaaS or enterprise environments

• In-depth expertise in data, CRM, API integration, and enterprise architecture

• Strong executive presence

• Highly skilled at leading strategic and technical discussions with senior stakeholders

• Advanced solution design capabilities grounded in practical feasibility and measurable impact

• Ability to translate business objectives into actionable technical requirements

• Profound understanding of security, privacy, and compliance frameworks

• Strong consultative skills

• Proven track record of cross-functional collaboration with Sales, Product, Engineering, Customer Success, and Services teams

• Ability to distill complexity for business leaders while enhancing clarity for technical teams

• Passion for team leadership and mentorship

• Familiarity with systems such as Salesforce, Microsoft Dynamics, and related CRM ecosystems

• Exposure to relationship intelligence, analytics, or data enrichment technologies

• Experience in professional services, legal, or financial sectors

• Understanding of AI-driven or data-automation platforms

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Opportunities for professional development