Principal Business Systems Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the highest-level individual-contributor technical authority within the Business Systems organization.

• Oversee comprehensive systems architecture for CRM, billing, Marketing Operations, Revenue, and integration/middleware systems.

• Establish and uphold target-state architecture for Business Applications.

• Develop sequenced, fundable architecture roadmaps.

• Spearhead legacy modernization projects, including the decommissioning of SFDC Legacy and the transition of Zuora integration ownership to Salesforce Lightning.

• Execute technical due diligence on platform choices, determining whether to build, buy, retire, or replatform.

• Collaborate with stakeholders in Go to Market, Finance, and Marketing to identify pain points and translate them into prioritized technical requirements.

• Address cross-system design conflicts and articulate the implications of scalability, security, cost, maintainability, risks, and trade-offs.

• Develop solution designs and create specifications for developers and administrators.

• Assist implementation teams during the development phase.

• Take ownership of the technical strategy for legacy decommissioning and modernization of integrations and workflows.

• Maintain system diagrams, integration maps, and records of architectural decisions.

⛳️ Requirements

• A minimum of 10 years in enterprise architecture, solutions architecture, or a senior technical individual-contributor leadership position.

• Experience that encompasses CRM and billing/ERP rather than focusing on a single-system specialization.

• Familiarity with GTM/revenue systems such as Salesforce or HubSpot.

• Knowledge of CPQ, quote-to-cash, and order-to-revenue processes.

• Proven track record in leading large-scale legacy system modernization or decommissioning efforts.

• Experience in managing migration risks and sequencing effectively.

• Demonstrated capability to act as the ultimate technical authority.

• Excellent written communication skills with the ability to articulate complex technical trade-offs clearly.

• Comfortable working within a standardized-first review process.

• Customization decisions require approval from the VP of Technology.

• Familiarity with Zuora or a similar billing/subscription platform is a plus.

• Experience in establishing or scaling AI-assisted engineering tools is beneficial.

• Previous experience at a company of comparable scale and complexity is advantageous.

🏝️ Benefits

• Remote-first work environment.

• Optional collaborative workspaces located in Austin, Atlanta, and London for team gatherings, workshops, and in-person connections.

• Variable compensation options such as bonuses or commissions, if applicable.

• Equity participation, where applicable.

• Benefits aligned with local policies.

• An inclusive and accessible hiring experience.

• Identity verification and processing compliant with privacy laws.