Principal Architect – Digital & CX Modernization

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and implement strategies for modernizing applications on legacy platforms and enhancing user experiences.

• Design and advocate for architectures that prioritize API-first, microservices-first, and event-driven approaches.

• Offer architectural guidance and mentorship to Team Leads and engineering teams.

• Assess current systems to formulate migration strategies, conduct risk assessments, and define target architectures.

• Collaborate with clients and business leaders; present proposals confidently and negotiate technical solutions with challenging stakeholders.

• Establish and promote architecture standards, best practices, and governance processes across the enterprise.

• Assist with integration initiatives involving legacy Enterprise Service Buses (ESBs) and contemporary integration platforms.

⛳️ Requirements

• Over 7 years of experience in Telecom, Contact Center, Customer Experience (CX), or similar large-scale enterprise environments.

• Strong expertise in migrating legacy systems to modern, cloud-native architectures successfully.

• Profound technical mastery in: API-first architecture principles.

• Microservices patterns.

• Event-driven and distributed systems.

• Practical experience with cloud platforms (AWS preferred, Azure, or GCP).

• A cloud certification is highly desirable.

• Knowledge of modern frontend and user experience (UX) frameworks to ensure seamless end-to-end solutions.

• TOGAF or equivalent architecture certification is a plus.

• Practical experience with Enterprise Service Bus (ESB) platforms.

• Strong familiarity with contact center technologies and customer engagement software.

🏝️ Benefits

• Employees have the option to work remotely.