Principal Architect – Digital & CX Modernization

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Develop and implement strategies for modernizing applications on legacy platforms and enhancing user experiences.

• Create and advocate for architectures that prioritize API-first, microservices-first, and event-driven designs.

• Offer architectural guidance and mentorship to Team Leads and engineering teams.

• Assess current systems to formulate migration strategies, conduct risk assessments, and define target architectures.

• Collaborate with clients and business leaders, confidently presenting proposals and negotiating technical strategies with challenging stakeholders.

• Establish and promote enterprise-wide architecture standards, best practices, and governance frameworks.

• Assist with integration efforts involving legacy Enterprise Service Buses (ESBs) and contemporary integration platforms.

⛳️ Requirements

• Over 7 years of experience in Telecom, Contact Center, Customer Experience (CX), or similar large-scale enterprise environments.

• Strong expertise in successfully transitioning legacy systems to modern, cloud-native architectures.

• Profound technical knowledge in: API-first architecture principles.

• Microservices design patterns.

• Event-driven and distributed systems.

• Practical experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly sought after.

• Understanding of modern frontend and user experience (UX) frameworks to ensure seamless end-to-end solutions.

• Preferred: TOGAF or an equivalent architecture certification.

• Practical experience with Enterprise Service Bus (ESB) platforms.

• Extensive knowledge of contact center technologies and customer engagement software.

🏝️ Benefits

• Culture of Relentless Performance: join a high-performing technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that remote work offers.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment initiatives, and internal mobility and internship options.

• Global Impact: work on significant projects for leading global clients and help shape the future of industries.

• Welcoming Multicultural Environment: be part of a dynamic global team and thrive in an inclusive, supportive workplace with open communication and regular team-building social events.

• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.